Prevention at Sea is an LR ISO 9001 & 27001 & 22301 multi-awarded marine risk assessment company that offers maritime services for quality assurance as well as maritime software products with the aim to ensure fleet management optimization and data-driven decision making via paperless ship logs/records and big data analytics.
Job Outline
Our Company is expanding and is currently seeking to recruit a Software Support Officer to join our software support team in Larnaka and provide high-quality service and support whilst ensuring high satisfaction to the clients.
Duties & Responsibilities:
· Troubleshoots and solves client support software related issues.
· Assists end users to familiarize with the software solutions.
· Reviews, creates, and maintains the software user guides.
Qualifications & Requirements:
· Bachelor’s degree in computer science or relevant field.
· Good knowledge of general computing, IT and Microsoft Office.
· Good knowledge of SQL / databases.
· Strong troubleshooting and problem-solving abilities.
· Detail-oriented and a problem-solving mindset.
· Good communication skills in English, both written and spoken.
· Customer-focused attitude and ability to support users remotely.
· Ability to work independently and as part of a technical support team.
· Minimum 2 years of experience in a customer support position will be considered an advantage.
A flexible and friendly work environment is offered, as well as job training to support your continuous learning and personal development through our internal training programs. New ideas, fresh perspective and feedback are always welcomed. The position offers an attractive compensation package including extra benefits as per company policy.
For applications and/or additional clarifications on the job description, you may contact/send your CV to hr@preventionatsea.com
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