Do you have a passion for customer service, attention to detail, and a talent for creating seamless guest experiences from the very first booking? We're looking for a Reservations Officer who is organized, proactive, and dedicated to delivering exceptional service while maximizing guest satisfaction and revenue.
Exciting things are happening as part of the All & More Hotels and Resorts family, AYA Resort are expanding their team – and we want YOU to be part of it!
Job Responsibilities
Handle accommodation reservations through telephone, email, online channels, travel agents, tour operators, and other reservation platforms.
Process, amend, and cancel reservations accurately and efficiently within the Property Management System (PMS).
Manage and coordinate Day Pass reservations, ensuring accurate bookings, payment verification, allocation, and communication with relevant departments.
Respond promptly and professionally to guest enquiries regarding room availability, rates, facilities, services, promotions, day passes, and special packages.
Maintain complete knowledge of room categories, resort facilities, restaurants, bars, pools, spa services, and all other amenities.
Provide guests with detailed information regarding resort services to support informed booking decisions.
Apply company pricing policies, promotional offers, and revenue management strategies when processing reservations.
Maximize revenue through effective upselling and cross-selling of room categories, packages, day passes, and additional services.
Ensure all guest profiles, preferences, and special requests are accurately recorded and maintained.
Prepare reservation correspondence and confirmations in a timely manner.
Coordinate with operational departments regarding guest arrivals, VIP bookings, group reservations, and special requests.
Manage group reservations and rooming lists, ensuring accurate allocation and communication.
Maintain accurate reservation records, filing systems, and associated documentation.
Follow up on no-show reservations and ensure proper documentation and communication with guests or booking agents.
Assist with the preparation of reservation, occupancy, and performance reports as required.
Handle guest concerns relating to reservations professionally and ensure prompt resolution.
Build and maintain strong relationships with travel agents, corporate clients, and business partners.
Support Reception and other operational departments during periods of high demand when required.
Ensure compliance with company policies, procedures, service standards, and Standard Operating Procedures (SOPs).
Carry out any additional duties assigned by Management in line with operational requirements.
Requirements
Diploma or Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
Previous experience in Reservations, Front Office, or Customer Service within the hospitality industry will be considered an advantage.
Experience working with Property Management Systems (PMS) and online reservation platforms will be considered an advantage.
Understanding of hotel revenue management principles and reservation procedures.
Excellent telephone etiquette and guest communication skills.
Strong organizational and administrative skills with exceptional attention to detail.
Ability to prioritize tasks and manage multiple bookings simultaneously.
Proficiency in MS Office applications.
Excellent communication in Greek and English are essential.
Flexibility to work weekends, and holidays as required.
What we offer
All year round employment with a competitive gross salary depending on qualifications and experience:
40 hours per week (5 day work schedule) during the winter period with a gross monthly salary of €1,300 - €1,500
48 hours per week (6 day work schedule) during the summer period with an indicative gross monthly salary to €1,500 - €1,700.
If you have a passion for delivering amazing guest experiences, we’d love to meet you!
Apply Today!
Submit your application HERE
Join us and be part of something exceptional.
AYA Resort– Where Hospitality Meets Style.
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