Job Description

Key Requirements

• Ability to deal with people of different nationalities in a professional, human-oriented and tactful manner.
• Very good written ability and verbal communication of the English language.
• Abilities to multi-task and work efficiently independently, as well as in a team, as required.
• Proactive, take initiative and well organized.
• Computer literate.

Qualifications

• Academic / College diploma or equivalent work experience.
• Relevant Training.

Main Responsibilities

• Monitor all security guards' movements across all Departments, including embarkations, disembarkations, and replacements, ensuring their completion according to each Department’s Standard Operating Procedures.
• Report all completed movements promptly and accurately to the designated person.
• Monitor and manage all Departments’ mail correspondence and chat applications’ group communications, including interactions with team leaders, security guards, port agents, and vessels. Respond appropriately and report to the Duty Officer and relevant departments.
• Address the operational and HR needs of security guards, such as flights, transportation, documentation, and contracts, ensuring all requests are handled promptly to avoid or resolve any issues.
• Operate the 24/7 Operations call centre after office hours, responding professionally and either addressing or forwarding issues to the Duty Officer or relevant department.
• Handle after-hours requests from managers and supervisors, including coordinating tasks, revising or issuing new flight tickets, and contacting guards, agents, and vessels under the Duty Officer’s supervision.
• Ensure inspections are conducted according to established procedures, report any discrepancies, and notify providers if further inspections are needed. Inform the relevant department and Duty Officer of any issues.
• Collect and relay all necessary information regarding incidents onboard vessels or at ports to the Duty Officer for further instructions.
• Assist with urgent or ongoing medical cases, following the Duty Officer's instructions. Support provisions’ and necessities’ requests for security guards, in coordination with the Duty Officer and relevant Department personnel.    
• Keep the Duty Officer informed of all events, matters, issues during the shift and seek guidance when necessary.
• Assist the Duty Officer with tasks including but not limited to upcoming Seal Check operations and the uploading of relevant Seal operation container unit lists.
• Handle day-to-day documentation procedures such as daily reports, evaluation reports, embarkation/disembarkation documents, etc.
• Ensure a thorough handover to the next shift operator, informing them of current or upcoming issues, procedures, pending maters and actions. Coordinate with the Duty Officer to confirm the handover was properly communicated to relevant departments at the end of each shift.

Additional duties:

• Carrying out other department-related tasks when required, as assigned by the Duty Officer.

Key Skills

• Ability to deal with multiple tasks and ships’ security operations professionally and tactfully.
• Ability to deal and properly communicate, cooperate and coordinate with a variety of personalities and individuals of different nationalities.
• Human Oriented.
• Analytical, well-organized and swift in processing.
• Diligent and attentive to details.

• Excellent knowledge of PANGEA and company OPS software.

• Excellent knowledge of OPS Department Protocols.

What we offer:

• Competitive salary package   
• 13th salary
•  Private Health insurance   
• Pension Fund
• Employee Benefit Card   
• Complimentary Lunch
• A fast-growing and vibrant company
• Great opportunities for career progression
• Exciting company activities, including team-building outings, corporate gatherings and events

To apply for this vacancy, please send your CV to careers@mano-security.com quoting "24/7 Operations Operator ".

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@mano-security.com.

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About Company

M.S. Security Group

Founded in 1986, M.S. Security & Personnel has established itself as a trusted leader in the maritime and private security industry. With decades of operational experience, we are committed to delivering reliable, effective, and compliant security services across the globe.

Our operations adhere strictly to the latest industry standards, including the newly issued BMP – Maritime Security (BMP-MS) guidelines, ensuring our teams are fully aligned with current best practices in maritime threat mitigation and crew protection.

From high-risk transit areas to port security and onboard protection, M.S. Security & Personnel provides tailored security solutions backed by a legacy of professionalism, readiness, and integrity.