Tourism - Hotels

Cyprus

Aelia Wellness Retreat

Hotel Management / Administration

Receptionists / Front Desk Officers

We are seeking for a Front Office Manage to join our team. The front office manager will be&nbsp; responsible for ensuring excellent customer service to the guests of our hotel, and providing exceptional levels of service throughout our guests' stay.&nbsp;&nbsp;DUTIES&nbsp;•&nbsp;Always ensures outstanding customer care.&nbsp;•&nbsp;Maintains friendly, cheerful and courteous behavior at all times.&nbsp;•&nbsp;Courteously and accurately answers inquiries from potential guests and accepts hotel&nbsp; reservations.&nbsp;•&nbsp;Responds to telephone and in-person inquiries regarding reservations, hotel&nbsp; information and guest concerns.&nbsp;•&nbsp;Supervises daily shift process ensuring all team members adhere to standard&nbsp; operating procedures.&nbsp;•&nbsp;Train, direct the work of, resolve issues / problems in a quick, efficient manner to&nbsp; maintain a high level of customer satisfaction and quality services.&nbsp;•&nbsp;Build strong relationships and liaise with all other departments, especially&nbsp; housekeeping and reservations&nbsp;•&nbsp;Supervise the operations of the front desk to ensure an optional level of service and&nbsp; hospitality is provided to the guests.&nbsp;•&nbsp;Perform other duties as assigned, requested or deemed necessary by management.&nbsp;•&nbsp;Scheduling and supervision of the front desk staff.&nbsp;&nbsp;EXPERIENCE&nbsp;•&nbsp;A minimum of 2-year experience at a Hotel Front/Back Office management position&nbsp;SKILLS &amp; ABILITIES&nbsp;•&nbsp;Computer proficiency&nbsp;•&nbsp;English and Greek (additional languages will be considered as an advantage)&nbsp;•&nbsp;Understand how to develop and implement business strategies.&nbsp;•&nbsp;Excellent customer service skills.&nbsp;•&nbsp;Proficient in time management; the ability to organize and manage multiple priorities.&nbsp;•&nbsp;Ability to take initiative and effectively adapt to changes.&nbsp;•&nbsp;Recognizes an emergency and takes appropriate action.&nbsp;•&nbsp;Able to establish and maintain a cooperative working relation.&nbsp;•&nbsp;Strong analytical and problem-solving skills.&nbsp;•&nbsp;Able to perform a variety of duties, often changing from one task to another of a&nbsp; different nature, with impending deadlines and/or established timeframes&nbsp;&nbsp;Benefits Package:&nbsp;•&nbsp;An attractive remuneration package, based on qualifications and experience, will be&nbsp; offered to the successful candidate.&nbsp;•&nbsp;Complimentary meals on shift.&nbsp;•&nbsp;Staff Member discounts on Gym, Accommodation Rooms and Spa Treatments.&nbsp;&nbsp;Interested applicants can send their CV at&nbsp;<a href="mailto:gm@aeliawellness.com.cy">gm@aeliawellness.com.cy</a>

Front Office Manager

Front Office Manager

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