Insurance

Cyprus

Gan Direct Insurance Limited

Business Administration

Customer Service / Support

CRM / Customer Experience

At Gan Direct Insurance, we pride ourselves on being more than just an insurance provider. We are a committed partner in safeguarding your peace of mind, dedicated to delivering exceptional service and innovative insurance solutions tailored to meet the unique needs of each of our clients.We are looking for customer-focused, professional, commercially minded individuals to provide support to our customers via telephone as a 24hr Assistance Controller. If you fit this profile, then Gan Direct is the right place for you!&nbsp;Responsibilities:<ul><li>Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes</li><li>Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the task force team and our network of approved associates</li><li>Able to analyse a complex situation and filter complicated information</li><li>Required to have good judgment showing logical decision making, and a hands-on approach</li><li>Working on shift rotation, including weekends and public holidays with additional allowances</li><li>Participating in training and coaching sessions for Continuous Learning and Development</li></ul>&nbsp;Requirements:<ul><li>Possessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantage</li><li>Excellent verbal and written communication skills in English and Greek</li><li>Computer literacy (MS Office: &nbsp;Word, Excel, Power Point etc.)</li><li>Have exceptional customer focus, communication and interpersonal skills</li><li>Demonstrate flexibility &amp; reliability in meeting work demands and&nbsp;perform under pressure</li><li>Be energetic and enthusiastic</li></ul>&nbsp;What we offer:<ul><li>Attractive Remuneration Package including 13th and 14th Salary</li><li>Continuous Professional Development in the Insurance Industry</li><li>Medical Insurance</li><li>Performance based Incentives after the end of probation</li><li>Birthday and Work Anniversary Gifts</li></ul>How to ApplyIf you are interested, please send your CV to: <a href="mailto:hrm@gandirect.com">hrm@gandirect.com</a>&nbsp;All applications will be treated with strict confidentiality&nbsp;&nbsp;

24hr Assistance Controller

24hr Assistance Controller

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