FinTech

Cyprus

Alchemy Markets

CRM / Customer Experience

IT Support, Systems and Networks

ABOUT OUR COMPANY:Alchemy Markets&nbsp;is a multi-regulated FX and CFD brokerage headquartered in Cyprus, providing retail clients worldwide with access to global markets. The Broker offers a suite of services including liquidity solutions, customizable trading platforms and access to global financial instruments and leads financial innovation, bridging traditional finance with decentralized, tech-driven markets.&nbsp;JOB OVERVIEW:The&nbsp;Application Specialist (Operations)&nbsp;will be responsible for the installation, configuration, maintenance, and security of business-critical software applications used across the organisation. The role focuses on ensuring high availability, optimal performance, and secure access to core operational systems while supporting end-users and internal stakeholders. The position sits within the Tech/Operations department and the successful candidate will be working closely with IT and multiple cross-functional teams.&nbsp;JOB DESCRIPTION:<ul><li>Act as the primary support contact, responsible for optimization of system uptime and functionality</li><li>Systems Maintenance: manage the installation, configuration, maintenance, and security of business-critical software systems and software applications to ensure peak performance</li><li>Monitoring &amp; Optimization: monitor application performance and user access/permissions, apply patches, review system logs, and analyze resource consumption to ensure availability and data integrity.</li><li>Technical Support &amp; Troubleshooting: troubleshoot and resolve user issues, investigate root causes of system errors, and liaise with software vendors and internal tech/operations teams for support.</li><li>Security &amp; Access Management: manage user accounts, permissions, and role-based access control (RBAC), and implement security protocols, to protect sensitive data.</li><li>Backup &amp; Disaster Recovery: develop and test backup plans to ensure business continuity in case of system failures.</li><li>Documentation &amp; Training: create and maintain documentation, including standard operating procedures (SOPs), system configurations, and user guides.</li><li>License Management: track and manage software licenses to ensure compliance and cost-effectiveness</li></ul>&nbsp;PERSON SPECIFICATION:Technical skills – profound experience with:<ul><li>1-4 years of relevant experience&nbsp;in a fast-paced environment will be conisdered a strong plus</li><li>VOIP Systems: exclusively but not limited to, Voiso, Voicespin and Coperato</li><li>Experience with applications including RiskScreen (KYC360), Customer IO, Trading Central</li><li>Experience with Ticketing Systems and live chats integration and managements, exclusively but not limited to, Freshdesk /Freshchat, Intercom</li><li>Experience and good understanding of SumSub, ClickUp and Slack will be considered a strong plus</li><li>Basic knowledge of operating systems and database structures</li><li>Understanding of IT and security principles</li><li>University Degree in Information Technology, Systems Engineering or a similar degree will be considered a strong plus</li></ul>Soft skills:<ul><li>Strong team player; ability to work in a team and collaborate efficiently with various departments</li><li>Strong active listening skills and ability to follow directions and protocols</li><li>Strong troubleshooting and analytical skills.</li><li>Excellent communication and interpersonal skills for user training and support.</li><li>Ability to work efficiently in fast-paced environments&nbsp;</li></ul>WHAT WE OFFER:💰Competitive Remuneration&nbsp;Package&nbsp;and annual discretionary&nbsp;performance-based bonuses🕐Flexible&nbsp;working hours &amp;&nbsp;hybrid&nbsp;working schedule🏥Medical Insurance coverage⛹️Gym, Health &amp; Wellness allowance fee🅿️Free Parking &amp; parking allowance fee🎁Discount Scheme🎉Loyalty Scheme and Birthday rewards&nbsp;(including paid time off)💰Referral Bonus🚀Dynamic&nbsp;career growth&nbsp;in a dynamic and fast-growing global company🏖️Modern offices near the seaside and many more!&nbsp;Interested candidates can apply directly through our email at: hr@alchemytechnologies.eu

Application Specialist (Operations)

Application Specialist (Operations)

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