Job Description

Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of At Your Service Agent.

Responsibilities:

• Handle the incoming requests, coming from different channels, email, telephone etc.
• Speaks clearly, distinctly, and with a friendly, courteous tone.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Uses listening skills to put callers at ease and obtains accurate, complete information.
• Follow proper escalation procedures when addressing guest concerns.
• Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school graduate or equivalent. (Relevant Degree is a plus)
• Previous experience in a customer support role
• Excellent Knowledge of English Language (Greek & Russian Language is a plus)
• Excellent Communication Skills
• Excellent knowledge of MS Office (especially Excel, Word, Outlook)
• Customer-centric

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

If interested, please send your CV to recruitments@parklanecyprus.com 

How to Apply

If interested, please send your CV to recruitments@parklanecyprus.com 

Kindly note that only shortlisted applicants will be contacted.

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About Company

Parklane, a Luxury Collection Resort & Spa