Parklane, a Luxury Collection Resort & Spa Limassol, the only internationally branded five-star resort in Cyprus, proud member of Marriott International, is offering a career opportunity to a professional for the position of At Your Service Agent.
Responsibilities:
Handle the incoming requests, coming from different channels, email, telephone etc.
Speaks clearly, distinctly, and with a friendly, courteous tone.
Managing large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Uses listening skills to put callers at ease and obtains accurate, complete information.
Follow proper escalation procedures when addressing guest concerns.
Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.
Requirements
High school graduate or equivalent. (Relevant Degree is a plus)
Previous experience in a customer support role
Excellent Knowledge of English Language (Greek & Russian Language is a plus)
Excellent Communication Skills
Excellent knowledge of MS Office (especially Excel, Word, Outlook)
Customer-centric
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
Kindly note that only shortlisted applicants will be contacted.
Job Categories
Customer Service / Support
Posted: 25 Sep 2026Expires: 25 Oct 2026Ref. No. 7020719
About Company
Parklane, a Luxury Collection Resort & Spa
Radiating across 85.5k m2 of thoughtfully-crafted landscape, the 5 star Parklane, a Luxury Collection Resort & Spa, hails as the only upscale international brand with an elevated and varied offering, for both business and leisure guests, as yet unseen on the island. The diversity of accommodation extends from family-friendly to adult-only, with a choice of rooms and suites, some with private pools. Of the three generously-sized pools, one is seawater, another caters for adults only and each is populated by cabanas, poolside dining and sun loungers. A comprehensive resort, Parklane appeals to myriad tastes. Housing five distinct restaurants and two bars, it also has unmatched meetings facilities, including a vast 800m2 ballroom, imaginative Park Kidz club, transformative Kalloni SPA with 14 treatment rooms and a 300-meter long sandy beach. Parklane is a multidimensional setting that is both immersive and personalized, redefining the art of living while retaining the historic resonance of the island.
