Job Description

We are looking for Call Centre Agents that will be the liaison between our company and its current and potential customers. The Call Centre Agent duties include handling inbound calls, making outbound calls, resolving customer inquiries and recommending products/services that meet customers’ requirements.

In essence, they are responsible for ensuring that every customer receives prompt, accurate, and courteous service.

Benefits:

• Salary OTE €20,000 gross per annum
• 21 days paid annual leave
• Working 5 days/40 hours a week, with shift patterns up to 10pm. We operate from 09:30am – 10:00pm
• Excellent work/life balance
• Paid overtime and uncapped commission
• Constant training and development
• Great working environment with multi-cultural team

Key Responsibilities 

• Provide exceptional customer service to ensure a positive experience.
• Engage with customers to understand their needs and recommend products/services that meet their requirements.
• Collaborate with team members to drive sales and improve customer journey.
• Achieve sales targets and contribute to the overall success of the company.
• Maintain up-to-date knowledge of our products, promotions, and policies.

Requirements 

• Ability to communicate in the English language (written and verbal).
• Strong communication and interpersonal skills.
• A friendly, positive attitude with a passion for sales and customer service.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Previous sales or customer service experience is preferred but not essential—we provide full training!
• Must be eligible to work in Cyprus.

How to Apply

If you are interested, you can apply via https://app.smartsheet.com/b/form/cd4bd3276e0b424ba6c5159eff4c689a 

Please note that only successful candidates will be contacted.

All applications will be treated with the strictest confidentiality.

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About Company

Suonal Ltd

Suonal is a Cyprus-based business solutions provider, specializing in home delivery fulfillment, call center operations, and customer support services. We are committed to delivering newspapers, magazines, and essential products directly to customers' doorsteps with reliability, efficiency, and customer satisfaction at the core of our operations. 

As the parent company of a diverse portfolio, Suonal leads innovative solutions through: 

• NewsTeam Group - Nationwide delivery of newspapers and essential products across the UK.
• The Mighty Kitchen - Culinary solutions focusing on quality and convenience.
• Suffolk News Ltd - Delivering trusted local news and updates.
• Delivered.Shop - A modern e-commerce platform for seamless online shopping.
• PPR Paper Round Software - Advanced software solutions for route optimization and delivery management.

• HSE Advisor - Promoting Healthy, Safety, and Environmental services to enhance workplace standards. 

  
   

 As a proud member of the Great Britain Cyprus Business Association, Suonal fosters cross-border partnerships and embraces innovative approaches to improve fulfillment, technology, and customer experiences. At Suonal, we believe in blending technology with human-centric services, creating meaningful connections and sustainable solutions for our clients and end-users. With Suonal, delivery is more than just a service—it's a partnership built on trust and innovation.