Job Description

 Position: CX Specialist | Customer Strategy & Design – Nicosia, Cyprus

 

Our Customer Strategy & Design team is looking to recruit a creative and dynamic professional to join us as Customer Experience (CX) Specialist at the level of Consultant/Senior Consultant, in our Nicosia Office.

 

The Team

We work with some of the most recognisable organisations both locally in Cyprus and regionally, from well-known brands to key government and civic organisations who play important roles in our lives. At our core, we are a team of professionals who pride ourselves in designing, building and running best of breed technology solutions for all our clients. We are not afraid to ask “why” and always push to do things better. We are passionate about customers’ needs and points of view and we value their feedback. Thus, we all take responsibility to ensure we deliver the best possible experience for our clients.

 

To enable us to continue making an impact for our clients and Deloitte, we are actively seeking to recruit people who want to be a part of our journey. We are looking for like-minded people who have a proven track record of learning and applying what they’ve learnt. The ideal candidate demonstrates a strong background in Customer Experience (CX) and is driven by motivation and commitment to creating inspiring work.  

 

Our Customer team focuses on designing intuitive, user-friendly product experiences that help users accomplish their goals. The team is also responsible for defining product vision across multiple platforms and touch points, managing complex, cross-functional projects.

 

The Role

In this role, the successful candidate will be involved in:

• Designing and improving end-to-end customer journeys across key touchpoints and channels

• Enhancing customer experiences by leveraging customer feedback, insights, and behavioural data

• Conducting customer research, surveys, interviews, and experience assessments to identify pain points and opportunities

• Supporting the development of customer-centric solutions that ensure consistent and seamless experiences across channels

• Collaborating with cross-functional teams and aligning with stakeholders to drive customer experience initiatives

• Gathering and analysing customer feedback and translating insights into actionable recommendations

• Mapping customer journeys and service interactions to identify improvement opportunities

• Participating in service reviews, testing, and validation of customer experience improvements

• Contributing to the development and enhancement of CX strategies, frameworks, and offerings

• Mentoring and coaching team members by sharing customer experience knowledge and best practices

• Guiding internal teams on CX best practices and promoting a customer-centric mindset across the organization

• Participating in client meetings and presentations, confidently presenting ideas and incorporating feedback

Requirements

• Undergraduate degree from a reputable University 

• 2 – 4 years of experience in Customer and User Experience

• Proficiency in leading design tools (Figma, Sketch, Adobe XD, Miro etc)

• Strong understanding of CX principles

• Excellent verbal and written communication skills (Greek and English)

• Ability to work collaboratively in a team-oriented environment

• High level of attention to detail and accuracy

Set yourself apart:

Possession of any of the below will be considered an advantage:

• Bachelor’s degree in Customer Experience, User Experience, design, human-computer interaction, or a related field

• Be ready to share portfolio as a sample of work

• Certification in Customer Experience, Product Design, UX Design, UI Design or related field

Benefits

• Competitive remuneration package
• Provident Fund
• Medical coverage and life insurance
• Continuous professional development and accelerated career growth
• Global mobility opportunities and international experience
• Flexible Working
  • Flexible hours and hybrid working (adapted to team-specific operational requirements)
  • Friday afternoon off throughout the year
  • 34-hour week between July-September, including 2 afternoons off on Wednesday and Friday
  • Public Holidays falling on weekends given as paid Wellbeing Day off on the Friday before
  • Dress for your day
  • Special types of leave
• Physical & Mental Wellness
  • Deloitte Employee Assistance Program, providing 24/7/365 specialist counselling support
  • Neck massage
  • Sports teams
• For Working Parents:
  • Working Parents Flexible/Reduced Hours Scheme
  • Prenatal & Postpartum Support Program
  • Lactation room
  • New Dad Leave
• Wedding & New Baby gifts
• Free parking

Why Deloitte?

• Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
• Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
• We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.

How to Apply

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply through cydeloittecareers.com selecting the specific vacancy under ‘Vacancies at Deloitte’. 

 

Join us to make an impact together - Apply now!

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About Company

Deloitte

Deloitte is one of the largest and fastest-growing professional services firms in Cyprus with more than 680 professionals. Its services include audit & assurance, tax & legal, consulting, financial advisory, wealth advisory and a complete range of services to international business focusing on accounting and payroll, tax compliance and the formation and administration of companies, partnerships and trusts. As part of the Deloitte global network, with approximately 286,000 people in over 150 countries, it has the advantage of a global sharing of knowledge with a local adaptation and personal approach, built on the solid foundations of over 60 years of successful operation on the island.