Job Description

About the Role

Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.

 

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
•   Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
•   Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
•  Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveller’s checks.
• Count bank at the beginning and end of shift.
•  Welcome and acknowledge all guests according to company standards, anticipate and address  guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
•  Speak with others using clear and professional language and Answer telephones using appropriate etiquette.

 

Requirements

• High school graduate or equivalent. (Degree in hotel management is a plus)
•  1+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
•   Excellent Knowledge of English Language (Greek & Russian Language is a plus)
•   Excellent Communication Skills
•   Physically agile and able to stand for extended periods
•   Pleasant Personality
•   Knowledge of Hotel Property Management Software
•   Customer-centric

 

Benefits

·         Attractive remuneration package, reflecting your expertise and talent

·         13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment

·         Provident Fund contributions to safeguard your future

·         Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays

·         Recognition programs such as Star of the Month and Employee of the Year

·         Referral bonuses for introducing future hospitality stars

·         Complimentary daily breakfast buffet and freshly prepared meals during your shift

 

Ready to take the next step in your career? Send your CV to recruitments@parklanecyprus.com

 

Kindly note that only shortlisted applicants will be contacted

 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at recruitments@parklanecyprus.com.

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About Company

Parklane, a Luxury Collection Resort & Spa

Radiating across 85.5k m2 of thoughtfully-crafted landscape, the 5 star Parklane, a Luxury Collection Resort & Spa, hails as the only upscale international brand with an elevated and varied offering, for both business and leisure guests, as yet unseen on the island. The diversity of accommodation extends from family-friendly to adult-only, with a choice of rooms and suites, some with private pools. Of the three generously-sized pools, one is seawater, another caters for adults only and each is populated by cabanas, poolside dining and sun loungers. A comprehensive resort, Parklane appeals to myriad tastes. Housing five distinct restaurants and two bars, it also has unmatched meetings facilities, including a vast 800m2 ballroom, imaginative Park Kidz club, transformative Kalloni SPA with 14 treatment rooms and a 300-meter long sandy beach. Parklane is a multidimensional setting that is both immersive and personalized, redefining the art of living while retaining the historic resonance of the island.