Job Description

Duties & Responsibilities

• Oversee daily front office operations, including reception, concierge, reservations, and night audit
• Ensure a high level of guest satisfaction by handling guest feedback, complaints, and special requests professionally
• Supervise, train, schedule, and motivate front office staff
• Assists with the checking in of guests as per existing Front Office policies and regulations
• Answers the telephone, screens and direct calls
• Takes and relays messages to guests correctly and promptly
• Provides requested information to callers
• Greets people entering the hotel
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support
• Receives and sorts mail and deliveries
• Schedules any necessary appointments
• Ensures that Reception area is kept clean and tidy at all times
• Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
• Informs guests of hotel and general information regarding restaurants etc
• Offers wake up services, orders taxi transfers as and when required
• Able to operate the telephone call center
• Follow Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager
• Ensure correct use of PMS and accuracy of guest records, billing, and reports
• Manage cash handling, invoicing, and end-of-shift reports when required
• Ensure compliance with hotel policies, health & safety regulations, and brand standards

  Requirements

• Proven experience in a Front Office or Reception supervisory/managerial role
• Strong leadership and people management skills
• Excellent knowledge of Greek and English.  Knowledge of any other language will be considered as an advantage
• Pleasant, honest and friendly personality
• Ability to work in a fast pace environment and cope under pressure
• Computer Literate
• Problem-solving ability, to resolve possible issues
• Excellent interpersonal skills in handling guest complaints 

What we offer:

• Attractive remuneration package
• Free meals on duty
• Great work-life balance
• Comprehensive new staff induction programmes

• Continuous training opportunities 

   

If you are interested please send your CV to operations@achilleoshotel.com.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at operations@achilleoshotel.com.

Soft Skills

Technical Skills

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About Company

Olebridge Investments Ltd