Job Description

G.A.P. Vassilopoulos Group is currently seeking to recruit an experienced Front Office Manager to join the team of The Classic Hotel, a 4-star hotel located in the heart of Nicosia, Cyprus.

This is an excellent opportunity for a motivated hospitality professional with strong leadership skills and OPERA Cloud experience, who is passionate about delivering exceptional guest experiences and maintaining high standards of front office operations.

Main Duties & Responsibilities:

• Oversee and coordinate the daily operations of the Front Office Department.
• Lead, supervise and support the Front Office team, ensuring a professional and guest-focused service at all times.
• Manage guest arrivals, departures, reservations and special requests efficiently.
• Ensure the effective use and smooth operation of the OPERA Cloud Property Management System (PMS).
• Handle guest enquiries, feedback and complaints promptly and professionally.
• Monitor room availability, occupancy and daily front office activities.
• Coordinate closely with Housekeeping, Reservations and other hotel departments to ensure smooth day-to-day operations.
• Prepare staff schedules and ensure appropriate staffing levels according to operational requirements.
• Train, coach and develop Front Office team members.
• Ensure compliance with hotel policies, procedures and service standards.
• Prepare and review Front Office reports and contribute to improvements in operational efficiency and guest satisfaction.

Qualifications & Requirements:

• Previous experience as a Front Office Manager, Assistant Front Office Manager or in a similar supervisory position within the hotel industry.
• Previous experience with OPERA Cloud PMS is essential.
• Strong leadership, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation and ability to handle guest matters professionally.
• Ability to lead and motivate a team in a fast-paced hospitality environment.
• Good computer skills and proficiency in Microsoft Office.
• Excellent command of English and Greek. 
• Degree or Diploma in Hospitality Management, Hotel Management, Tourism or a related field will be considered an advantage.

What We Offer:

• Attractive remuneration package based on experience and qualifications.
• 13th Salary.
• 21 days paid annual leave.
• Provident Fund.
• Participation in the Loyalty Discount Scheme Programme.
• Ongoing training and development opportunities.
• Friendly and professional working environment.

Soft Skills

Technical Skills

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About Company

G.A.P. Vassilopoulos Group