Job Description

Key Responsibilities

·         Manage daily Front Office operations, ensuring efficient check-in, check-out and guest service.

·         Lead, train and support the team, maintaining high standards of professionalism and hospitality.

·         Prepare staff schedules and allocate duties to ensure appropriate coverage.

·         Oversee reservations, room allocation and guest requests in coordination with the relevant departments.

·         Handle guest feedback and complaints professionally, ensuring timely follow-up and resolution.

·         Work closely with Housekeeping and Maintenance to ensure room readiness and address guest needs.

·         Monitor billing, payments and cash-handling procedures to ensure accuracy.

·         Review daily operational reports and communicate priorities to the team and management.

·         Ensure compliance with hotel procedures, including guest privacy and health and safety requirements.

Qualifications

·         Previous experience as a Front Office Manager or in a similar supervisory role within a hotel.

·         Strong leadership, organisational and communication skills.

·         A guest-focused approach and the ability to resolve problems calmly and effectively.

·         Good command of Greek and English. Additional languages will be considered an advantage.

·         Proficiency in hotel property management systems and Microsoft Office.

·         Knowledge of reservations, reception procedures and billing processes.

·         A qualification in Hospitality Management or a related field will be considered an advantage.

·         Ability to work shifts, including weekends and public holidays.

What We Offer

·         An attractive remuneration package based on experience and qualifications.

·         Social insurance contributions and other statutory benefits.

·         Meals during working hours at the staff restaurant.

·         Opportunities for career progression within the team.

How to Apply

Join the Mayfair family and help us create positive hospitality experiences every day.

To apply, please send your CV to careers@mayfair.com.cy, quoting “Front Office Manager”, or apply directly through our https://mayfairhotelgardens.com/career/

Soft Skills

Technical Skills

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About Company

MAYFAIR HOTELS LTD