Guest Relations Officer
Job Description
Thanos Hotels & Resorts is seeking to recruit a Guest Relations Officer for the Almyra Hotel.
Job Role
Guest Relations Officer focuses on delivering personalized service, handling guest inquiries, managing requests efficiently, and maintaining the high standards expected of a 5-star hotel.
Duties & Responsibilities
- Welcome guests warmly upon arrival, ensuring a smooth and personalized check-in and check-out experience.
- Offer assistance and information regarding hotel facilities, services, and local attractions.
- Handle guest complaints promptly, professionally, and with empathy, ensuring complete guest satisfaction.
- Coordinate special requests such as room preferences, amenities for VIP guests, birthdays, or anniversaries.
- Communicate effectively with all departments regarding guest preferences, feedback, and special arrangements.
- Monitor the lobby area to ensure guests are attended to promptly.
- Perform any other related duties as assigned by the management.
Requirements
- Previous experience as a Guest Relation Officer at a 5* Hotel
- Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
- Computer Literate
- Pleasant, honest and friendly personality
- Ability to work in a fast pace environment and cope under pressure
- Problem-solving ability, to resolve issues as they arise
- Excellent interpersonal skills in handling guest complaints
What we offer
- Attractive remuneration package
- Provident Fund
- Staff discounts at Hotels & Kult Boutiques
- Free meals on duty
- Employee Appreciation Program and Reward Scheme
- Great work-life balance
- Comprehensive new staff induction programmes
- Group-wide professional development opportunities across countries and properties
- Continuous training opportunities
If you are interested please click APPLY below or call (+357) 26885401 for more info.
Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus
How to Apply
Interested candidates are kindly requested to send their CV to the HR Manager at hr.officer4@thanoshotels.com.
Job Categories
About Company
Thanos Hotels & Resorts
Thanos Hotels & Resorts is a privately owned, independently minded collection of lifestyle hotels (under the brand names Almyra, Anassa, Annabelle, Antasia, Amyth of Mykonos Agios Stefanos and Amyth of Nicosia) that conveys the energy and essence, serenity and style, fun and freedom of the Mediterranean.
Sophisticated and service-oriented, the group operates with heart and soul, social conscience and financial sense.
The Michaelides family has soulfully crafted every award-winning inch of the company since its inception in the early 1970s. Today, the Michaelides’ second generation hoteliers employ more than 1,100 people and centre their operations on an “extended family” concept: from treating the group’s management, staff and guests as part of the family unit to giving back to the local community. At the group’s core is a fervent commitment to quality, honesty, transparency, integrity, diversity, equality and the highest ethical standards.