Job Description

Wavemaker Hospitality is one of the leading hospitality groups in the Mediterranean, bringing together a dynamic portfolio of brands including Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, APHI Resorts, and AMOH, a Luxury Collection Resort, Rhodes.

 

With more than 45 years of hospitality expertise, 50+ hotels, and over 500,000 guests annually, we continue to grow by investing in our people, innovation, and operational excellence.

 

Aphrodite Hills is looking for a dedicated and customer-focused Guest Services Agent to join our team. In this role, you will be the face of our resort, providing warm hospitality and ensuring an exceptional guest experience. Your responsibilities will include greeting guests, assisting with check-ins and check-outs, handling inquiries, and coordinating guest services. This position requires excellent communication skills, a strong customer-service mindset, and the ability to multitask in a dynamic environment.

 

 

Responsibilities:

 

⁃   Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.

⁃    Strong interpersonal and communication skills with a friendly and professional manners.

⁃   Escort guests to their accommodation property and explain all the essential information about the property

⁃  Handle guest inquiries via email, phone, and in person, delivering prompt and professional assistance.

⁃  Maintain and manage guest reservations, including updating records, processing payments, and handling tour operator bills.

⁃  Perform general administration tasks and ensure guest records are up-to-date.

⁃   Work collaboratively with the Guest Relations team and other departments to ensure seamless service.

⁃  Assist with special guest requests, such as arranging transportation, restaurant reservations, or excursions.

⁃ Handle guest complaints professionally, ensuring prompt resolution or escalation when necessary.

 

Requirements and Qualifications:

 

⁃  Minimum 2 years’ experience in a customer service position.

⁃  Excellent communication skills.

⁃   Proficiency in MS Office applications.

⁃   Ability to multitask and manage time effectively, prioritizing tasks as needed.

⁃  Fluent in English language (Russian or any other language will be considered as an advantage).

⁃  Flexible with working hours, including weekends and holidays.

⁃   Must hold a valid driver’s license.

⁃  EU citizenship or valid EU work permit required.

 

Benefits:

 

⁃   Competitive compensation package which includes 13 salaries.

⁃   Permanent, year-round employment.

⁃   5-day workweek.

⁃   Flexible 8.5-hour shifts scheduled including a mix of early, mid, and late shifts.

⁃   Complimentary lunch

⁃   Provident Fund.

⁃  Medical Fund.

⁃   Opportunities for career development and growth within the company.

⁃  Discounts for all outlets/restaurants and accommodation on Resort.

 

How to Apply

Qualified candidates must apply to the Human Resources Department by sending their CV and job opening title to vacancies@aphroditehills.com or apply via our company website link here  

All applications will be treated as strictly confidential. Only shortlisted candidates will be contacted.

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About Company

Wavemaker Hospitality

Atlantica Hotels & Resorts, one of the leading hotel companies in Cyprus and Greece, is expanding its operations. We are seeking to employ the following position to join our already highly successful management team in the head office in Limassol, Cyprus. Established in 1980 with the opening of the first Atlantica Hotel in Limassol, Cyprus, the Atlantica Group has now grown into a hotel chain currently operating 50 hotels in Cyprus, Greece and Egypt. Through the years, terms like personal service, attention to detail and friendly ambience have become synonymous with Atlantica. With a wealth of experience and an enviable reputation for quality of service Atlantica Hotels, wherever located, guarantee customer satisfaction and value for money holidays.