Job Description

Thanos Hotels & Resorts is currently seeking to recruit a Receptionist for Annabelle Hotel.
 
Job Role Responsible for attending to guests and dealing with inquiries and special requests
 
Duties & Responsibilities

• Assists with the checking in of guests as per existing Front Office policies and regulations
• Answers the telephone, screens and directs calls
• Takes and relays messages to guests correctly and promptly
• Provides requested information to callers
• Greets people entering the hotel
• Directs guests or any other visitors to the correct department
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support
• Receives and sorts mail and deliveries
• Schedules any necessary appointments
• Ensures that Reception area is kept clean and tidy at all times
• Notifies the porter to transfer guests’ luggage to their assigned rooms
• Assists in guests’ check-out and knows how to settle guests’ accounts either by cash or credit card
• Informs guests of hotel and general information regarding restaurants etc
• Offers wake up services, orders taxi transfers as and when required
• Able to operate the telephone call center
• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager

  Requirements

• Previous experience as a Receptionist at a 5* Hotel
• Excellent knowledge of English.  Knowledge of Greek or any other language will be considered as an advantage
• Pleasant, honest and friendly personality
• Ability to work in a fast pace environment and cope under pressure
• Computer Literate
• Problem-solving ability, to resolve issues as they arise
• Excellent interpersonal skills in handling guest complaints 

  What we offer:

• Attractive remuneration package 
• Provident Fund 
• Staff discounts at Hotels & Kult Boutiques
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities 

How to Apply

https://people.thanoshotels.com/job-list/annabelle/receptionist

Soft Skills

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About Company

Thanos Hotels & Resorts

Thanos Hotels & Resorts is a privately owned, independently minded collection of lifestyle hotels (under the brand names Almyra, Anassa, Annabelle, Antasia, Amyth of Mykonos Agios Stefanos and Amyth of Nicosia) that conveys the energy and essence, serenity and style, fun and freedom of the Mediterranean.

Sophisticated and service-oriented, the group operates with heart and soul, social conscience and financial sense.

The Michaelides family has soulfully crafted every award-winning inch of the company since its inception in the early 1970s. Today, the Michaelides’ second generation hoteliers employ more than 1,100 people and centre their operations on an “extended family” concept: from treating the group’s management, staff and guests as part of the family unit to giving back to the local community. At the group’s core is a fervent commitment to quality, honesty, transparency, integrity, diversity, equality and the highest ethical standards.