Job Description

Receptionist – NALU Hotel, Latsi

Leonardo Hotels & Resorts Mediterranean is committed to delivering outstanding guest experiences through exceptional service, professionalism, and a passion for hospitality. We are currently seeking a friendly, professional, and customer-focused Receptionist to join our team at NALU Hotel in Latsi.

Job Summary

The Receptionist is responsible for managing front desk operations, ensuring a seamless check-in and check-out experience, handling guest enquiries, and creating a welcoming atmosphere for all guests. This role works closely with the Head Receptionist to maintain the highest standards of guest service and operational excellence.

Key Responsibilities

• Perform guest check-in and check-out procedures efficiently and professionally.
• Verify daily room allocations and report any pending arrivals or departures to the Head Receptionist.
• Provide guests with accurate information regarding hotel facilities, services, local attractions, transportation, and events.
• Conduct effective shift handovers, ensuring all relevant information is communicated.
• Manage and balance the reception cash float.
• Maintain the reception area's ambience, including lighting and background music.
• Report maintenance issues or damages to the Head Receptionist and follow up with the Maintenance team when required.
• Stay informed about exchange rates, weather forecasts, and the availability of guest information materials.
• Monitor room availability to maximise occupancy and identify opportunities for room upgrades.
• Prepare, verify, and issue guest invoices accurately before departure.
• Ensure the reception area remains clean, organised, and welcoming at all times.
• Maintain daily logs and incident records accurately.
• Comply with all Health & Safety regulations and GDPR requirements.
• Follow hotel procedures for reporting guest and employee accidents.
• Carry out any other Front Office duties assigned by management.

Skills & Qualifications

• Friendly, professional, and service-oriented personality.
• Excellent command of English; knowledge of additional languages will be considered an advantage.
• Diploma from a recognised Hotel School or previous experience in a similar Front Office role.
• Strong communication, organisational, and problem-solving skills.
• Ability to handle guest requests, enquiries, and complaints with professionalism.
• Good knowledge of Front Office procedures and hotel operations.
• Commitment to delivering exceptional customer service while maintaining Health & Safety and GDPR standards.

How to Apply

If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.

Please submit your CV through the website Leonardo Careers

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@LEONARDOHOTELSCYPRUS.COM.

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About Company

Fattal Latsi Ltd