Job Description

Thanos Hotels & Resorts are seeking to recruit a Head Receptionist for Almyra Hotel.

Duties & Responsibilities

• To lead front office employees responsible for the morning and afternoon shifts.
• Ensures that excellent customer service is offered to all guests at all times.
• Co-ordinates the implementation of the activities in the reception.
• Assists in keeping the Hotel reception area clean and tidy at all times.
• Deals, in person, with all enquiries in a professional and courteous manner on the telephone or via e-mail communication.
• Administers all reservations, cancellations and no-shows, in line with the company’s policies.
• Reports any maintenance issues immediately and ensures a proper follow up.
• Assigns activities by giving proper and clear instructions.
• Ensures the progress and the quality implementation of the activities.
• Monitors and corrects performance of Receptionists to ensure that guests receive a fast, efficient and friendly welcome and farewell.
• Co-ordinates special requests, problems with other departments.
• Handles questions/complaints from guests and takes necessary corrective action always in consultation with supervisors.
• Maintains knowledge of the hotel’s features, amenities, services and all hotel’s departments.
• Assist with the on-job skills training to maintain and improve the service provided
• Ensures a high level of liaison between front office and all other departments within the hotel.
• Ensures a high level of product knowledge of the hotel and the local area.
• Contributes to the maximization of room sales and revenues for the Hotel by ensuring that a sales attitude is adopted at all times and an awareness of all sales opportunities within the hotel are maintained.
• Ensures that Front Office Manager is kept fully aware of any relevant feedback from our customers or other departments.
• Takes responsibility in the absence of Front Office Manager.
• Makes sure that employees follow Health and Safety guidelines as well as any Policies and Procedures put forward by the Head of Department.
• Ensures that Front Office Standard Operating Procedures (SOPs) are adhered to at all times by Reception staff.
• Undertakes any other duties as and when assigned by Front Office Manager or Management.
• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules  and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager

Requirements:

• At least 3 years’ experience in same or similar position
• Excellent knowledge of Greek & English Language
• Knowledge of any other language will be considered an advantage.
• Excellent communication and interpersonal skills
• Good problem-solving skills
• Friendly and welcome personality
• Teamwork spirit and organizational skills
• Passionate in delivering exceptional levels of guest service
• To be able to work in a fast pace environment and cope under pressure

What we offer:

• Attractive remuneration package 
• Provident Fund 
• Staff discounts at Hotels & Kult Boutiques
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities 

If you are interested please click APPLY below or call (+357) 26888143 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@thanoshotels.com.

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About Company

Thanos Hotels & Resorts

Thanos Hotels is a privately owned company with a reputation for operating the best hotels in Cyprus, including the most successful luxury resort in the Mediterranean. All three luxury Hotels, Anassa, Almyra and Annabelle have won prestigious international awards in recognition of their high quality services, cuisine, hospitality, immaculate housekeeping and friendliness of staff.