Job Description

JOB POSITION SUMMARY: The ICT Engineer is responsible for implementing, maintaining, and supporting IT systems and infrastructure for both internal teams and external clients. The IT Engineer provides technical expertise in installing, troubleshooting, and optimizing IT systems. This role involves working with clients to understand their IT needs, solving technical issues, and ensuring the smooth operation of all IT-related services and systems.

 

PRIMARY RESPONSIBILITIES:
 

• Install, configure, and maintain IT infrastructure of the systems and solutions that the company offers.
  Implement security measures and protocols to safeguard systems and data against threats, ensuring compliance with industry best practices.
• Provide remote and on-site technical support to clients, diagnosing and resolving hardware, software, and network issues
• Respond promptly to service requests, ensuring minimal downtime for clients and maximum customer satisfaction.
• Troubleshoot and resolve standard IT issues, escalating to senior engineers or specialists when necessary.
• Work closely with clients to assess their IT needs and provide tailored recommendations for technology solutions.
• Provide clear communication and updates to clients regarding their IT issues, solutions, and status
• Perform regular system updates, patches, and security checks to ensure the integrity and performance of client systems.
• Ensure systems are functioning correctly and perform periodic checks
• Stay current with the latest technology trends, industry best practices, and IT certifications to continuously improve your skills.
• Participate in training and development opportunities to enhance technical expertise and service delivery.
• Maintain accurate documentation of all support, maintenance carried out
• Is expected to adhere all company policies, procedures and compliance regulations relevant to your role. This includes, but is not limited to, safety protocols, data protections standards, ethical business practices and any applicable legal or regulatory requirements

 

QUALIFICATIONS:
 

• Education: Bachelor’s degree in IT, Information Systems, Computer Engineering, Computer Science, or a related field.
• Experience: 2-5 years’ previous experience in an IT support role would be considered an advantage
• Skills:
  • Good understanding of hardware, software, and networking principles.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills with the ability to assist technical users.
  • Ability to work collaboratively in a team environment and contribute to project goals.
  • Willingness to learn and develop technical expertise under the guidance of senior engineers.
  • A proactive approach to managing tasks and support requests.
     

Work Environment: This position is based in the office, with occasional travel requirements. The work environment is dynamic and fast-paced, requiring flexibility and adaptability

 

Benefits: 

• 13th Salary
• Provident Fund Scheme - Employees are eligible to join the Provident Funs Scheme after the successful completion of the 6-month probation period
• Annual Leave - 21 days of annual leave, with an additional 1 day granted for every 2 years of service within the company, up to a maximum of 30 days.
• Overtime Compensation - Overtime is compensated in accordance with applicable conditions and company policy
• Work Flexibility - Flexible working hours with a start time between 08:30 and 09:00 and finish corresponding time 17:00 and 17:30, including a 30-minute break 

 

How to Apply:
Please submit your resume and a cover letter to hr@channel-it.com with the subject line "ICT Engineer - [Your Name]."
 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@channel-it.com.

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About Company

Channel IT Ltd

Channel IT evolved from AECSoft Ltd. (est. 1989) to become one of the few value added distributors in Cyprus, also operating in Greece, Malta and the Middle East. With over 30 years of experience, we provide a wide range of innovative solutions specializing in IT Security, storage, systems management and virtualization. We work with some of the top vendor partners coupling best of breed solutions with our outstanding customer service. These vendors range from market leading veterans to aspiring new businesses delivering next generation technology. The products encompass the full range of IT security requirements, including the latest in cloud and managed service offerings.