Job Description

International Customer Experience Coordinator - Working Abroad🌍✈️

The Role:
Do you want to launch your career in a dynamic, fast-paced industry while living abroad and experiencing new cultures?
We’re looking for a driven, energetic, and goal-oriented individual to join our team as a International Customer Experience Coordinator. This is more than just a job—it’s your chance to build an international career, expand your professional network, and gain hands-on experience in the financial services industry.
 

The main responsibilities of the position include:

• Lead, mentor, and empower Customer Experience Teams through regular and individual meetings while driving motivation, commitment, and target focus.
• Keep abreast of the latest developments, products, marketing promotions and the relevant terms and conditions, and communicate them over to clients.
• Ensure compliance with the Company’s legal guidelines and compliance procedures. 
• Conduct comprehensive competition analysis for strategic insights and generate relevant analysis and reports.
• Ensure that high level services are provided to clients.
• Propose and provide suggestions to improve system, procedures, and department operations.
• Contribute to team effort by achieving targeted results.
• Cooperate effectively with other departments as necessary.
• Spend significant time travelling abroad (up to 10 months per year).

Main requirements:

• Completed bachelor degree
• Excellent oral and written skills in English.
• Flexibility to work in a multicultural environment.
• Excellent people management skills.
• Reliable, with integrity of character and strong business acumen.
• Outstanding communication and interpersonal skills.
• Dynamic, innovative and target oriented.
• Very good computer literacy.

Benefit from:

• Attractive remuneration package plus performance related reward
• Travel allowance
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Bring It to Life – Role-Specific Take-Home Task
• Get Closer – Second Interview with the Future Team

All applications will be treated with strict confidentiality!

 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@xm.com.

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About Company

XM

XM is a leading international FinTech company, committed to shaping the future of online trading through innovative solutions. Established in 2009, XM has grown exponentially with a global team of over 1400 employees around the world. Headquartered in Cyprus, XM also operates from offices in Greece, UK, UAE, USA, South Africa, and Uruguay. Guided by its core values, Big. Fair. Human., XM consistently ranks as a top-rated workplace, having received Platinum accreditation from Investors In People, alongside consistent recognition as one of the top Best Workplaces™. 

If you're a motivated and passionate professional eager to contribute and grow, we welcome you to explore our current job openings and apply to be part of a team where your potential can truly shine. www.xm.com/careers