Job Description

Nammos World Group is known for luxury dining, hospitality, and lifestyle experiences. Originating with Nammos Mykonos, the brand is synonymous with exclusivity, premium services, and upscale entertainment. It has expanded its portfolio internationally, offering bespoke experiences in top destinations in Dubai, Cannes and Limassol. We provide a wide selection of Greek-Mediterranean and Japanese food. Nammos is also famous for elevated entertainment, weekly live music and collaboration with the most recognized worldwide fashion brands such as Loro Piana, Loewe, Dior.

 

About The Role

We are looking for a customer-focused and organized Reservations Agent to join our dynamic team. The ideal candidate will be responsible for handling all reservation requests, updating bookings, and ensuring smooth communication with guests. This role requires exceptional communication skills, attention to detail, and the ability to work efficiently in a fast-paced luxury hospitality environment.

 

Responsibilities:

• Manage incoming reservations via phone, email, and online booking platforms.
• Ensure all hotlines are attended to at all times.
• Create, update, and maintain accurate reservation records.
• Confirm and reconfirm all bookings and cancellations with guests.
• Assist guests with modifications to existing bookings in a timely manner.
• Maintain a clean and organized work area, adhering to clean-as-you-go practices.
• Uphold company policies regarding safety, security, and confidentiality.
• Answer all phone calls using proper etiquette and clear, professional language.
• Develop and maintain positive working relationships with colleagues and guests.
• Support the team to meet common goals and address team concerns effectively.
• Adhere to company quality, hygiene, and service standards.
• Perform other related duties as assigned by supervisors or management.

Qualifications:

• High school graduate or equivalent; university degree is a plus
• 1+ years of customer service experience, preferably in the hospitality industry
• Excellent command of the English language (knowledge of Greek or Russian is a plus)
• Excellent communication and interpersonal skills
• Familiarity with hotel software/PMS is a plus
• Ability to obtain and maintain a food handler certification
• Professional appearance and pleasant personality
• Customer-centric and detail-oriented mindset

What We Offer:

• Competitive remuneration package.
• Training programs, to promote career growth and professional development.
• Free meals provided during shifts.
• Participation in the company’s staff events and rewards for achievements.
• Discount Card for various shops, restaurants and occasional vouchers.
• Referral bonus scheme.

Ready to join us?

Send your CV to recruitments@parklanecyprus.com and become a part of the Nammos experience!

 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at supervisor@nammoslimassol.cy.

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About Company

Parklane, a Luxury Collection Resort & Spa

Radiating across 85.5k m2 of thoughtfully-crafted landscape, the 5 star Parklane, a Luxury Collection Resort & Spa, hails as the only upscale international brand with an elevated and varied offering, for both business and leisure guests, as yet unseen on the island. The diversity of accommodation extends from family-friendly to adult-only, with a choice of rooms and suites, some with private pools. Of the three generously-sized pools, one is seawater, another caters for adults only and each is populated by cabanas, poolside dining and sun loungers. A comprehensive resort, Parklane appeals to myriad tastes. Housing five distinct restaurants and two bars, it also has unmatched meetings facilities, including a vast 800m2 ballroom, imaginative Park Kidz club, transformative Kalloni SPA with 14 treatment rooms and a 300-meter long sandy beach. Parklane is a multidimensional setting that is both immersive and personalized, redefining the art of living while retaining the historic resonance of the island.