Job Description

Key Responsibilities

• Lead and mentor a team responsible for IoT device support and desktop support functions.
• Oversee deployment, monitoring, and maintenance of IoT devices and related infrastructure.
• Serve as the escalation point for complex IoT-related incidents; ensure timely resolution and root-cause analysis.
• Develop and refine standard operating procedures for device provisioning and support.
• Coordinate with vendors and internal stakeholders on device rollouts and lifecycle planning.
• Track and report on device health, support metrics, and team performance.

Qualifications & Experience

• 4+ years of experience in IT support or IoT operations, including team leadership experience.
• Strong understanding of networking fundamentals and device management.
• Experience with ticketing systems and IT service management practices.
• Excellent problem-solving and communication skills.
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Experience with IoT platforms and device management tools is a plus.
• Familiarity with network security appliances and monitoring tools is a plus.
• Experience supporting distributed or global teams is a plus.

What We Offer

• Competitive compensation package.
• Flexible and remote-friendly work environment.
• Professional growth and development opportunities.
• Exposure to international projects and teams.
• Collaborative and inclusive company culture.
• Opportunity to work with modern technologies and innovative solutions.

Equal Opportunity Employer
 

Kairostek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.

How to Apply

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KairosTek