Job Description

Main Responsibilities

•  Helpdesk Support: Act as the first point of contact for all IT-related issues, assisting users with their requests and providing timely troubleshooting for technical problems.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and printers.
• System and Network Monitoring: Monitor network performance and conduct regular system checks to ensure optimal functionality and uptime.
• Workplace Setup: Configure and deploy desktops, laptops, and mobile devices for new and existing users, ensuring smooth onboarding and transitions.
• User Account Management: Create, manage and troubleshoot user accounts and access controls in Active Directory, Azure Active Directory and Office 365.
• Device & Endpoint Management: Use Microsoft Intune to enroll, configure, and secure company devices, ensuring compliance with organizational policies.
• Printer Support: Assist with printer setup, maintenance, and troubleshooting.
• Data Backup & Recovery: Verify that data backup systems are operating correctly and assist with recovery processes when required.
• Asset Management: Maintain an accurate and up-to-date inventory of IT equipment, coordinating replacements, upgrades, and disposals as needed.

Qualification

•  Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• Professional certifications such as CompTIA Network+, CCNA, or ITIL Foundation are a plus.
• 0–2 years’ experience in IT helpdesk or technical support.

Key Requirements

• Familiarity with Active Directory, Azure Active Directory, Office 365 and basic network troubleshooting.
• Foundational knowledge of ticketing systems and remote support tools.
• Strong customer-service orientation, good communication skills and attention to detail.
• Willingness to learn and grow within an IT support environment.

Preferred

• Experience with Microsoft Intune, Monday.com, or similar endpoint & task management platforms.
• Previous experience in a regulated or security-sensitive environment.

Tools & Technologies

• User & Identity: Active Directory, Azure Active Directory, Office 365 Admin Center
• Endpoint Management: Microsoft Intune
• Networking / Diagnostics: Palo Alto Firewall, ipconfig, VPN clients, basic router/switch familiarity,
• Ticketing & Remote Support: FreshDesk, TeamViewer, Remote Desktop (RDP).
• Collaboration: Microsoft Teams, Monday.com
• OS Platforms: Windows 10/11, macOS, iOS, Android, Linux
• Backup/Storage: OneDrive, SharePoint, cloud backup monitoring tools

What we offer

• Competitive salary package
• 13th salary
• Private Health insurance
• Pension Fund
• Employee Benefit Card
• Complimentary Lunch
• A fast-growing and vibrant company
• Great opportunities for career progression

• Exciting company activities, including team-building outings, corporate gatherings, and events

   

Application Instructions:
To apply for this vacancy, please send your CV to careers@mano-security.com quoting “Junior IT Helpdesk Support Specialist ”.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@mano-security.com.

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About Company

M.S. Security Group

Founded in 1986, M.S. Security & Personnel has established itself as a trusted leader in the maritime and private security industry. With decades of operational experience, we are committed to delivering reliable, effective, and compliant security services across the globe.

Our operations adhere strictly to the latest industry standards, including the newly issued BMP – Maritime Security (BMP-MS) guidelines, ensuring our teams are fully aligned with current best practices in maritime threat mitigation and crew protection.

From high-risk transit areas to port security and onboard protection, M.S. Security & Personnel provides tailored security solutions backed by a legacy of professionalism, readiness, and integrity.