Job Description

Our top-notch team of professionals is rapidly growing, and we are currently looking for an experienced Payment Support Team Leader to join our team.

Responsibilities:

• Lead, mentor, and support the Payment Support team to ensure high performance and operational efficiency.
• Oversee daily payment operations and ensure smooth communication with banks and payment providers.
• Monitor team responses to sales inquiries, emails, messages, and payment-related requests, ensuring timely and accurate resolution.
• Act as the main escalation point for complex payment-related issues and liaise with correspondent banks and third-party payment providers for resolution.
• Monitor payment processes, identify operational risks, and implement improvements to enhance efficiency and customer experience.
• Support continuous improvement initiatives and maintain accurate updates within the internal knowledge base and operational procedures.
• Prepare operational reports, track team performance metrics, and provide regular feedback to management.
• Collaborate closely with cross-functional teams.
• Ensure adherence to payment industry regulations, internal policies, and operational standards.
• Train and onboard new team members while fostering a collaborative and positive team environment.

Requirements:

• A Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field will be considered a plus.
• 3+ years of experience in payments operations, payment support, or a similar role within the financial services industry.
• Previous team leadership or supervisory experience will be considered a strong advantage.
• Strong knowledge of payment industry regulations, standards, processes, and payment ecosystems.
• Hands-on experience working with PSPs, correspondent banks, and payment service integrations.
• Excellent verbal and written communication skills with the ability to collaborate effectively across departments and external stakeholders.
• Strong problem-solving and decision-making abilities in a fast-paced, deadline-driven environment.
• High attention to detail with a commitment to operational accuracy and process improvement.
• Ability to work both independently and collaboratively while managing multiple priorities.
• Proficiency in Microsoft Office Suite, particularly strong Excel skills.

Benefits: 

• Attractive remuneration package according to qualifications and experience.
• Private Medical Insurance after completion of the first 3 months of employment.
• Discretionary performance bonus and annual salary review.
• Employee Referral Bonus.
• 21 days of Annual Leave.
• 5 days of Paid Sick Leave.
• Corporate discounts.
• Free parking Spot.
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
• Amazing Opportunities for career advancement vertically and horizontally.

• Magnificent Corporate Events and Team building activities.

   

  And many more….

If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at hr@genesisgate.co after mentioning in the subject line that you’re applying for the Payment Support Team Leader  position. 

Please note that Genesis Gate LTD is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality. 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@genesisgate.co.

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Genesis Gate Limited