Job Description

Responsibilities:

• Monitor our automated fraud system and review suspicious users;
• Chargeback handling, review, and representation;
• Customer support for payments and fraud related issues;
• General assistance to the Finance and Risk Department;
• Rotating 24/7 Shifts.

 

Requirements:

• Minimum 1 year of experience in Online Customer Support, Banking, Financial Services, or Online Payments is preferred;
• Minimum 2 years of experience in a fraud-related role or a similar position is required;
• Fluency in English is a must, additional languages ​​are advantageous.

 

Desirable skills:

• Interest in online businesses and expand knowledge in online payments and fraud;
• Motivated to learn, explore new things, and grow within the company;
• Critical Thinker that can connect the dots with Fast Decision-Making ability;
• Excellent attention to detail.

 

Languages:

• Fluency in English is a must, additional languages ​​are advantageous.

 

Conditions:

• Competitive salary based on qualifications and experience;
• Developing your professional competencies through courses and/or conferences;
• Full medical insurance for you and your family;
• Free catering in the office, and a free cafeteria with a health bar;
• Medical insurance for the whole family, mobile package, support with the purchase of a car, and covering of school/kindergartens expenses;
• Big friendly community, IT international teams, corporate events, team buildings;
• No dress code.

 

Recruitment process:

• Interview with HR (30 minutes);
• Technical interview (1 hour);
• Test task.

 

If you are interested please send your CV to chrispy@mayflower.work.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at chrispy@mayflower.work.

Technical Skills

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About Company

Mayflower

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. Our global IT products are made by an in-house team of passionate techies. They love working hard to deliver the best user experience. We’re up for experiments — that’s how we stay the industry pioneers. We are proud of our core and supporting products like our own payment system, AR/VR, Machine Learning, Computer Vision expertise, and more. The main part of our employees is technical specialists, while we are looking for professionals of a wider profile — marketers, lawyers, office managers and many others. Stay tuned to see our vacancies!