Job Description

Our top-notch team of professionals is rapidly growing, and we are currently looking for an experienced Payments Support Officer to join our team.

Responsibilities:

• Communicating with banks and payment providers to ensure smooth transactions.
• Monitoring and responding to sales inquiries in a timely and accurate manner.
• Clear and responding to emails, messages, and requests in a timely manner.
• Assisting in payment provider setups via cashier.
• Supporting continuous improvement efforts and updating the internal knowledge base.
• Reporting issues and providing information to payment providers.
• Ensuring completion of assigned tasks within the business day.
• Liaise with correspondent banks and third-party payment providers on any issues related to payments. 

Requirements:

• 1+ years of experience in a similar role or onboarding-focused role within the financial services industry.
• Experience and knowledge of payment industry regulations, standards, and processes.
• Excellent verbal and written communication skills with experience in working with cross-functional teams and stakeholders.
• Experience working with PSPs and an understanding of industry trends and potential challenges.
• Attention to detail and a commitment to accuracy in documentation and contract management.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• A bachelor’s degree in business administration, Finance, Accounting, or related fields, will be considered a plus.
• Proficient in Microsoft Office Suite with strong Excel skills.

Benefits: 

• Attractive remuneration package according to qualifications and experience.
• Private Medical Insurance after completion of the first 3 months of employment.
• Discretionary performance bonus and annual salary review.
• Employee Referral Bonus.
• 21 days of Annual Leave.
• 5 days of Paid Sick Leave.
• Corporate discounts.
• Free parking Spot.
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
• Amazing Opportunities for career advancement vertically and horizontally.

• Magnificent Corporate Events and Team building activities.

   

  And many more….

If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at hr@genesisgate.co after mentioning in the subject line that you’re applying for the Payments Support Officer position. 

Please note that Genesis Gate LTD is an Equal Opportunity Employer and that all applications will be treated with strict confidentiality. 

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Genesis Gate Limited