Job Description

Trueport is the world’s first fully transparent, global port cost ecosystem. We empower ship owners, managers, operators, and port agents with digital tools that bring clarity, efficiency, and measurable savings to port cost management. With over 30 years of maritime expertise behind us, we are reshaping the industry by combining innovation, transparency, and customer success.

If you’re passionate about driving change in shipping and want to be part of a high-performance team, this is your chance to join the movement.

 

The Role

The platform administrator is responsible for the day-to-day operation, support, and administration of the company's SaaS platform. The role supports customer onboarding activities, manages platform configurations and user access, assists with data management and reporting requirements, monitors platform health, and provides first line support to users. The position works closely with Product, Engineering, Customer Success, and Business Intelligence teams to ensure reliable and effective customer experience.

What You’ll Do

• Monitor platform health and respond to alerts, incidents, and operational issues.

• Provide day-to-day support to platform users, investigating and resolving issues in a timely manner.

• Manage user accounts, access provisioning, role assignments, and permission updates.

• Upload, validate, and maintain customer data within the platform.

• Configure and update customer environments based on business and operational requirements.

• Support customer onboarding activities and platform setup.

• Perform data exports and prepare datasets for Business Intelligence and reporting purposes.

• Ensure data accuracy, integrity, and consistency across customer environments.

• Participate in testing, release validation, and deployment activities.

• Maintain operational procedures, documentation, and knowledge base articles.

• Collaborate with Product, Engineering, Customer Success, and BI teams to support platform operations.

• Support compliance with operational, security, and data governance standards.

• Identify opportunities to improve processes, user experience, and operational efficiency.

What We’re Looking For

Required

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• 0 to 2 years of experience in platform administration, application support, SaaS operations, or a similar role.
• Strong customer service mindset and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Strong verbal and written communication skills.

Nice to Have

• Experience supporting a SaaS platform or business application.
• Familiarity with user access management, compliance and security best practices.
• Basic knowledge of SQL and database concepts.
• Experience with data exports, reporting, and Business Intelligence tools such as Power BI.
• Familiarity with ticketing and incident management systems.
• Experience with software testing and release validation activities.
• Understanding of cloud platforms and web-based applications.
• Knowledge of data governance and compliance requirements.

Our Culture

At trueport, customer success is our core. We deliver what we promise, and we’re passionate about transforming the maritime industry. We value:

• Innovative thinking with thorough execution

• High attention to detail

• Independence combined with strong teamwork

• A drive to be part of meaningful change

Why Join Us?

• Be part of a pioneering digital platform transforming port cost management.

• Work with an experience software development team and global network of maritime professionals.

• Contribute to a culture built on transparency, innovation, and customer success.

• Grow your career in a high-performance, forward-thinking team.

To apply, please send us your CV at careers@csmcy.com 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@csmcy.com.

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About Company

Columbia Shipmanagement LTD

Columbia has evolved into not only a ship management company but an integrated maritime, logistics, energy and leisure platform. The group offers a diverse portfolio of services within the leisure, lifestyle, cruise, super yacht, aviation and hospitality industries, and provides clients with the highest quality 360-degree turnkey service solutions. Columbia collaborates with partner companies to provide a wide range of additional services including catering, independent procurement services, waste management, impactful sustainability and ESG strategies, cutting-edge IT software development and aviation aircraft management. We have a wide network of offices all around the world, in Singapore, Greece, Germany, Japan and over 400 ships under management.