Louis Hotels, a chain of 25 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced hospitality professional to join our team at Ivi Mare Hotel in Paphos as Reservation Officer and uphold our commitment to excellence in hospitality.
Main Responsibilities:
Accept and confirming hotel reservations made by guests.
Answer phone calls and assisting guests with inquiries about room availability, rates, and amenities.
Handle online reservations through the hotel's website or third-party booking platforms.
Collect and processing payments for hotel bookings.
Maintain accurate and up-to-date reservation records using computer systems or reservation software.
Coordinate with other hotel departments to ensure smooth check-in and check-out processes.
Upsell hotel services and amenities to guests.
Provide exceptional customer service and resolving any guest complaints or issues.
Collaborate with the sales and marketing team to implement promotional offers and packages to attract more bookings.
Job Requirements:
Minimum 3 years of experience in a similar position in a 4* or 5* hotel.
Excellent knowledge of the English language. Knowledge of Greek or any additional language will be considered an advantage.
Ability to work efficiently under pressure.
Exceptional communication and organization skills.
Customer service mindset and a passion for delivering memorable experiences.
Very good knowledge in Microsoft Office applications.
EU Nationality or eligibility to work within the EU.
How to Apply
Applications:
Interested applicants are requested to submit their CV to the e-mail address: vacancies@louishotels.com with the subjected title of the position, by the 29th of October 2026.
*** All applications will be treated in strict confidence***
Job Categories
Receptionists / Front Desk Officers
Posted: 29 Sep 2026Expires: 29 Oct 2026Ref. No. 7021855
