Job Description

Green Bungalows Hotel Apartments is seeking an experienced, organised and motivated Operations Manager – Front Office & Reservations to join our team and support the preparation and successful operation of the hotel for the 2027 season.

The successful candidate will be responsible for coordinating front-office and reservations operations, managing bookings and guest communications, supporting revenue optimisation and ensuring excellent guest satisfaction.

Key Responsibilities

• Manage daily front-office and reservations operations.
• Handle bookings, room availability, rates and online travel agency platforms.
• Coordinate guest arrivals, departures, requests and complaints.
• Monitor occupancy, pricing and revenue opportunities in cooperation with management.
• Coordinate and support front-office staff and daily operational procedures.
• Maintain accurate reservation records and ensure professional communication with guests.
• Assist with winter preparations, operational planning and systems for the upcoming season.
• Help maintain high standards of service, efficiency and guest satisfaction.

Requirements

• Minimum 3–4 years of relevant experience in hotel front office, reservations or hotel operations.
• Strong organisational, communication and problem-solving skills.
• Good knowledge of hotel reservation systems and online booking platforms.
• Excellent customer-service skills and attention to detail.
• Ability to work independently, take initiative and manage responsibilities effectively.
• EU citizenship or eligibility to work in Cyprus.

Employment Conditions
The position will initially involve flexible, limited working days during the winter preparation period, according to operational requirements. From April 2027, the role will transition to regular full-time employment for at least 7-8 months.

During the main operating period, working hours will be 9 hours per day, 5 days per week.

A competitive salary will be offered, depending on experience, qualifications and suitability for the role.

If you are an experienced hospitality professional looking for an opportunity to take responsibility, contribute to hotel operations and help deliver excellent guest experiences, we would love to hear from you. Join Green Bungalows Hotel Apartments in Ayia Napa and help us achieve the highest standards of service and guest satisfaction.

How to Apply

Interested candidates are invited to send their CV and a brief cover letter to 3george72@gmail.com, stating their relevant experience in front office operations and reservations. Previous hotel management experience is essential. EU citizenship is required. Please include your availability for part-time preparatory work during the winter and full-time employment for the 2027 season at Green Bungalows Hotel Apartments in Ayia Napa. Only shortlisted candidates will be contacted.

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About Company

R.M.D. Touristic Ltd