Job Description

Job Overview

The Restaurant and Banqueting Head Waiter/Waitress  will ensure the smooth running of the Restaurants, and he/she will make sure that all food and beverage products are served promptly and in the most efficient and effective manner. He/she will deliver the highest possible standards of service to guests, through continuous training. The Head Waiter/Waitress will also be pro-active in maintaining and/or improving the Restaurants’ profitability in accordance with hotel policies, procedures and standards.

Main Responsibilities & Duties

·       To ensure the daily supervision of all subordinates ensuring that their actions, duties and opening and closing duties are carried out in accordance with the pre-set procedures.

·       To demonstrate thorough knowledge and ability in the execution of the service steps (following the sequence of service) during operational hours.

·       To sense guest needs and quickly respond to maximum satisfaction.

·       To co-ordinate resources and ensure that ‘special events’ are efficiently organized.

·       To understand and ensure his subordinates understand the ingredients, origins, combinations, methods of preparation, presentation and service of all food products, drinks, wines, cocktails and cigars served.

·       To ensure his subordinates and team members confidently merchandise all food, drinks, specialty drinks, cocktails, cigars and special features, using “up-selling skills” and follow the method actively.

·       To participate in the building of an efficient team of employees by taking an active interest in each other’s welfare, safety and development.

·       To understand and adhere to the Hotel’s rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health & Safety, Cleanliness and the Environment.

·       To ensure that all team members are treated fairly and consistently as outlined in the terms and conditions of employment, local legislation, and Hotel policies and procedures.

·       To participate in the building of an efficient team, by taking an active interest in each other’s welfare, safety and development.

Qualifications & Experience

• Excellent knowledge of Greek and English is essential. Other languages are considered an additional advantage.
• Three years experience in similar work/position.
• Holder of an EU passport is essential.

Personal Characteristics

·       Pleasant and friendly personality, fair, honest reliable and polite.

·       Ability to multitask, work in a fast-paced environment.

·       Very good supervisory and communication skills.

·       Working quickly without compromising quality

·       Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment.

Remuneration package

·       Competitive salary according to skills and experience.

·       Strong collaborative and professional development environment

Please forward your CV to hr@straphael.com

All applications will be treated with strictly confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.

Only applicants that meet the above criteria will be considered and contacted.

We care for our people, and we want them to Radiate Kindness

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@straphael.com.

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About Company

St Raphael Resort & Marina

Change is inevitable if we want to move forward.  This the dominant spirit here at St Raphael Resort & Marina.  This the way we act, behave and lead us every day to be a better version of ourselves, for our guests, for our resort, for our community.  Here at St Raphael Resort and Marina we want to  entice our guests to return again and again to the place where they have experienced beautiful moments created by kind people . The ingredients of our success are based on pillars such as mutual respect among our team members, professionalism, continuous training and development, our commitment to the organization but also our enthusiasm to work at St Raphael Resort & Marina, a place which is our second family and through kindness we believe we can achieve the impossible.  

Radiating Kindness is not just a slogan for us. Is a way of thinking, a way of acting and the way we are going to welcome you to our big family.