Job Description

Nicosia, Cyprus [On-site]

About CRM.COM

CRM.COM is a Repeat Revenue Platform: software for subscriptions, billing, loyalty and payments, used by retailers, telecom operators, energy companies and digital brands in several countries. The company is privately held and self-funded.

Job Role Overview

CRM.COM earns revenue in several ways: software subscriptions, usage charges, support (SLA) fees and project fees, in several currencies. The Revenue & Business Operations Lead owns the operations behind all of it.

The role starts alongside the CEO, learning how revenue works from the invoice up. From there, the successful candidate takes ownership of how money moves through the company: from what a customer signed, to what is invoiced, to what lands in the bank. The next step is improving it: pre-paid service packs, retainers tied to delivery, and a move toward value-based pricing. CRM.COM builds billing software for a living, so its own pricing and billing should be as good as the product it sells.

This is not an accounting role. External accountants are already in place and the CEO holds the statutory side. The job is to keep the commercial side running smoothly.

Key Responsibilities

• Customer agreements and what they entitle the company to charge
• The monthly billing run
• Collections and overdue invoices
• How products and services are packaged and priced
• Cost and vendor tracking
• Headcount planning, targets and admin for a growing team

Ideal Candidate Profile

• 2–4 years of experience in analysis, consulting, commercial, pricing or operations roles
• A degree in business, economics, finance, engineering or similar. An MBA is welcome, not required
• Commercial imagination backed by numbers. Anyone who has looked at how a business charges for something and thought it could be done better is encouraged to say so
• Attention to detail. A misread contract clause quietly loses money every month, and that should be interesting rather than boring
• Strength with spreadsheets and systems, and the instinct to automate anything done twice
• Ability to call a customer about an overdue invoice and keep the relationship intact
• Stands out: real use of AI tools, Claude or similar, to do actual work. Not just a line on a CV. Applications should say what was built

How to Apply

Please send a CV and two lines on why this role is the right fit to careers@crm.com, with the subject “Ref: Revenue & Business Operations Lead – CRM”.

All applications will be acknowledged and treated in strict confidence.

How to Apply

Please send a CV and two lines on why this role is the right fit to careers@crm.com, with the subject “Ref: Revenue & Business Operations Lead – CRM”.

All applications will be acknowledged and treated in strict confidence.

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CRM.COM