ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.
ICAP Executive Search is partnering exclusively with a leading international organisation to identify a high-potential Salesforce Administrator to join its Data & Platforms, Commercial team.
This is an exciting opportunity for a Salesforce professional to take ownership of a critical global CRM environment, supporting commercial operations, driving process optimisation and automation, and delivering new capabilities that enable teams to work more effectively and make data-driven decisions.
Salesforce Administrator - Ref (6299/SFA/ESS/GR)
Location: Athens, Greece OR Nicosia, Cyprus
Reporting to the Director – Data & Platforms, you will play a key role in the day-to-day management, optimisation and continuous development of the organisation’s Salesforce ecosystem.
You will be responsible for the ongoing management of the Sales and Service Cloud platform, ensuring users have the right tools, processes and data to support effective commercial operations. You will also act as Product Owner for the organisation’s global sales contracting solution.
The role combines Salesforce administration and user support with product development, process improvement and project management, working closely with business stakeholders and technical teams to translate requirements into effective CRM solutions.
Key Responsibilities:
Manage the day-to-day administration and maintenance of the Salesforce CRM environment.
Govern CRM data and processes, ensuring data accuracy and integrity.
Act as the first point of contact for users, providing Salesforce support and guidance.
Own and continuously improve CRM processes, governance and standards.
Manage and develop the CRM product backlog and prioritise enhancements.
Translate business requirements into clear technical requirements and solutions.
Design and implement automation using Salesforce Flow and supporting processes.
Develop and maintain CRM reporting and KPIs.
Support CRM marketing engagement tools and related platforms.
Manage the global sales contracting solution and support ongoing improvements.
Maintain CRM knowledge resources, user guides and training materials.
Support change management, training, onboarding and user adoption.
Collaborate with Sales leadership and wider platform teams to identify opportunities for optimisation, automation and operational efficiency.
About You:
We are looking for a hands-on Salesforce professional with strong technical knowledge, a structured and analytical approach, and the ability to translate business requirements into effective CRM solutions.
You will ideally have:
Proven experience as a Salesforce Administrator, Salesforce Consultant, CRM Specialist or similar.
Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
Experience managing a B2B Salesforce CRM environment.
Strong knowledge of Salesforce administration, permissions and data governance.
Experience with Salesforce Flow Builder, data modelling and SOQL/SQL.
Experience in requirements gathering, process optimisation, product development and release management.
Experience with Conga Contracts / Conga CLM would be a strong advantage.
Salesforce Administrator or Product Owner certification would be preferred.
Experience with Agile/Scrum, Jira and Confluence would be advantageous.
Strong backlog management and prioritisation skills.
Excellent communication and stakeholder management skills, with the ability to work effectively with both technical and non-technical stakeholders.
Experience in change management, training and user adoption.
A proactive, detail-oriented and solutions-focused approach.
Why This Opportunity?
A unique opportunity to take ownership of a critical global Salesforce ecosystem and play a key role in shaping how commercial teams operate, collaborate and use data to drive performance.
The role offers significant exposure to senior commercial and technology stakeholders, with the opportunity to lead CRM optimisation, automation and product development initiatives within an international organisation.
Interested candidates are kindly requested to send their CV to the HR Manager at ess-cy@icap-ps.com.
