Job Description

Main Duties and Responsibilities:

• Maintain consistent support to the company’s clients via all the available channels (i.e.: telephone, virtual, on-site, and so forth).
• Escalate customers’ inquiries and ensure that they have all been effectively resolved.
• Support our customers in issues relevant to accounts, stock management, sales, purchases, etc.
• Ensure a positive customer experience by giving them regular updates and clarifications regarding their enquiries.
• Support the customer team before and after the Go-Live and during the productive use of the SAP Business One software.
• Train and educate the customer team in the use of SAP Business One.
• Respond to any issue or question clients may have regarding the use of the software.
• Stay up to date with the full range of SAP offerings, updates, and developments.
• Deal with a wide range of companies, specializing in different sectors.

The successful candidate will be attending the following SAP training curriculum:

• In-house training and introduction to SAP Business One.
• Take Self-study online courses on the SAP Learning Hub.

Required Skills:

• This is a multidiscipline position and degrees from Information Technology, Engineering, Accounting, Business related, and other disciplines are most welcome.
• Previous experience in the use of SAP Business One or other similar ERP or Accounting applications will be considered as an advantage.
• High level of Computer Literacy and proficiency in using all Microsoft Office Products.
• Fluency in Greek and English languages – both verbal and written.
• Great communication, interpersonal, and customer service skills.
• Ability to multitask, work efficiently, and handle challenging situations.
• Strong time management and prioritization skills.
• Self-driven and flexible, can work autonomously with a proven work ethic
• Team player who enjoys working with people from different backgrounds and disciplines

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@centrix.com.cy.

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About Company

N.Y. Centrix Solutions Ltd

Centrix was founded in Cyprus in 2000. Initially the company focused on internet application services and the promotion and implementation of Customer Relationship Management (CRM) applications. After four successful years in the field in year 2004 the company commences with great success in the field of promotion and implementation of SAP Business One ERP application. Since then the company is committed in supporting it’s rapidly increasing customer base. With a twenty year solid experience in the implementation of business applications in the Cyprus market and with a strong team of business consultants Centrix offers specialised implementation and consultancy services to wide range of companies from different industries including: Wholesale, Retail, Services and Manufacturing companies