Job Description

Assisting the Store Manager in executing store operations during scheduled shifts and help guide the team achieve their store targets! 

About the role…

• Be the shift lead when the Store Manager is not present.
• Focusing on delivering excellent customer service to achieve the ultimate customer satisfaction rate for the store. You will create a customer focus environment.
• Supporting new marketing initiatives for the store to attract new customers.
• Inspiring all team members to follow your leadership and management style for the betterment of the store operation on day-to-day basis.
• Managing the team during the shift in the best possible way to ensure a smooth and pleasant experience both for the customer and the Barista team.
• Performing any other duties assigned by the Store Manager to ensure smooth store operation.
• Contributing to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager .
• Communicates any important information to Store Manager so that the team can respond as necessary.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to the store manager on partner performance during shifts.

What are we looking for?

• A great Shift Supervisor with previous Barista experience, who loves to deliver great customer service and lead a team!

We are looking for someone with the ability to: 

• Direct the work of others
• Learn quickly
• Communicate effectively
• Implement their knowledge of the hospitality environment
• Demonstrate strong interpersonal skills
• Work as part of a team and build relationships

We’ll take you further by…

Giving you the opportunity to grow your career in the coffee industry. Providing a sense of ownership and autonomy is not something you’d typically get in retail, but with us, it’s part and parcel of your role. 

Benefits 

• 5 day work week
• 20 days paid annual leave
• Bonus on performance
• Bonus on trainings
• Employee referral scheme
• Employee of the month benefits plan
• 20% discount for friends and family
• Coffee on us while you work
• Scholarships for your studies with CIM Business School

How to Apply

How to apply?

Please apply with confidence by sending a brief CV to hr@gloriajeans.com.cy 

If you want to find out more, give us a call on +35799257412

We look forward to talking to you!

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Gloria Jean's Coffees Cyprus