Job Description

Our product is CRM for the Forex industry, with over 10 years in the market and 300+ clients worldwide.
The platform provides a wide range of functionality for forex companies: lead management, verification, finance, integration with trading platforms (MT4, MT5, CTrader, DevXperts, XOpenHub, and others), reports, automation, and much more. Additional logical blocks are developed and provided as separate modules.

During our time in the market, our products have gained wide recognition and popularity among financial companies. Our clients are companies from Europe, Asia, Africa, and other parts of the world. Our customer service department constantly advises clients on how the system works, helps to set up various parts of it, and provides training so that clients can handle the setup themselves. As our client base grows and new tasks emerge, we are expanding and therefore adding new people to our team in Limassol office (Kapsalos area).

Your responsibilities:
- Engaging with company clients through ticketing system and LiveChat.
- Helping clients with CRM settings.
- Identifying and reporting system and functional issues and redirecting them to the appropriate team members.
- Monitoring the process until the issue is resolved.
- Resolving configuration-related issues and informing clients on how they can resolve these issues themselves.

Required skills:
- Experience in IT support role.

- Fluent in English.
- Able to provide step-by-step technical assistance, both written and oral.
- Attention to detail, perseverance, ability to work with a large volume of information.

An advantage will be:
- Experience in providing technical support to companies in the B2B segment.
- Knowledge of the Forex market.

We offer:
- Official employment in accordance with the legislation of Cyprus.
- Annual leave of 21 working days per year.
- Medical insurance.
- Compensation for lunch expenses through Wolt and office treats.
- Company support for professional development opportunities through participation in conferences, seminars.
- Fitness corner in the office in Limassol.
- Gifts for birthdays and other holidays.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at galina.zhuravleva@fxbackoffice.com.

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FX Back Office