Job Description

About the Role:

We’re looking for a Support Associate to join the Retail & Office Hardware Management (ROHM) team for one of our major clients located in Nicosia, Cyprus.

This role is ideal for hands-on IT support professionals with a strong interest in hardware, retail systems, and on-site technical support across stores and offices. As a Support Associate (ROHM), you will be responsible for the installation, support, and maintenance of physical IT equipment used in client’s stores and offices. You will work closely with other support teams to ensure that hardware-related issues are resolved efficiently and that store operations remain uninterrupted.

 

Responsibilities:

·       Install, replace, and support retail hardware such as POS peripherals, printers, scanners, scales, and timecards.

·       Provide on-site and remote hardware support for client’s stores and offices.

·       Assist with hardware preparation and deployment for new store openings and store renovations.

·       Troubleshoot hardware-related incidents and ensure timely resolution through the Helpdesk system.

·       Maintain accurate records of hardware assets, replacements, and interventions.

·       Coordinate with internal IT teams and approved vendors for hardware-related activities when required.

·       Ensure all work is documented clearly and follows defined support processes and escalation paths.

 

Requirements:

·       Degree or diploma in Information Technology, Computer Engineering, or a related technical discipline (or equivalent hands-on experience).

·       Experience in IT support or hardware-focused technical roles.

·       Good understanding of computer hardware, peripherals (understanding of retail IT equipment is a plus).

·       Ability to work in store environments and perform hands-on technical tasks.

·       Familiarity with ticketing or helpdesk systems.

·       Strong problem-solving skills and a structured approach to technical issues.

·       Fluent in both English and Greek.

 

Working Model:

Participation in the IT Support on-call/shift rotation may be required, covering evenings or weekends based on operational needs.

 

What we offer:

·       21 working days of Annual Leave, directly paid from the Company

·       13th salary

·       Access to a private healthcare plan.

·       Participation in pension and insurance programs.

·       Employee wellbeing and health support programs.

·       Access to health, wellness, and support services.

·       Employee discounts at client’s stores

 

Who We Are:

UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.

Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.

Find out more about us at www.upcominds.com

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at sourcing@upcominds.com.

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About Company

UpcoMinds

UpcoMinds (www.upcominds.com) is a Digital Transformation and Innovation provider. We help our clients improve their position in this highly competitive market, with technological ideas, tools, solutions that make them better. And they may get better both internally and externally; internally with their own people, their employees, collaborators, partners; externally, with end-users, clients, or other collaborating organizations. UpcoMinds is present in Greece, Belgium and Cyprus and has more than 200 employees across Europe and more than 10 freelancers permanently collaborating with them. UpcoMinds is a multicultural, innovative, and efficient digital provider, a Human-Centric I.T. House that aims to provide a state-of-the-art and unique Customer Experience. Comprised by a group of highly experienced professionals in the field of Information Technology, with diverse technology backgrounds and interests. UpcoMinds succeeds in delivering exceptional services by providing reliable and innovative solutions.