Job Description

With vast experience and expertise in managing the specific needs of the marine and corporate industry, the Columbus Travel team member of Columbia Group, is ideally positioned to address customers’ requirements and offer unparalleled flexibility and speed of service while securing the best available fares.

Headquartered in Malta, Columbus Travel has branches in Cyprus, Italy, Manila, and India. Our team of over 30 marine and corporate travel specialists is known for their exceptional customer service and dedication to quality.

 

Our goal is to continue expanding and developing a strong presence in major hubs around the world, allowing us to service clients in any region. We pride ourselves on strong local empowerment, which enables us to swiftly address and resolve any client issues.

 

As our team is expanding, we are seeking to recruit a Travel Consultant in Limassol, Cyprus to join our team.

 

Responsibilities:

• Customer Consultation: Engage with clients to understand their travel requirements, preferences, and budget constraints. Provide personalized travel recommendations and itineraries based on their needs.
• Booking and Reservations: Arrange and book flights, accommodations, transportation, and other travel-related services for clients. Ensure accurate and timely reservations while securing the best possible deals and discounts.
• Destination Knowledge: Stay updated with travel trends, new destinations, and industry-related information to offer clients up-to-date travel advice and options.
• Itinerary Planning: Create comprehensive travel itineraries, including sightseeing activities, dining recommendations, and travel logistics.
• Travel Documentation: Assist clients in obtaining necessary travel documents, visas, and travel insurance as required for their destinations.
• Customer Service: Provide exceptional customer service throughout the travel planning process and during travel. Address client inquiries, concerns, and resolve any travel-related issues efficiently.
• Vendor Relations: Establish and maintain strong relationships with travel suppliers, airlines, hotels, and tour operators to ensure a seamless travel experience for clients.
• Sales and Revenue Generation: Achieve individual and team sales targets by promoting travel packages and upselling additional services to clients.
• Crisis Management: Offer support and assistance to clients in case of travel disruptions or emergencies, ensuring their safety and well-being.
• Record Keeping: Maintain accurate records of client interactions, bookings, and financial transactions in our travel management system.

Requirements:

• Minimum 5 years’ experience — Proven background in corporate and marine travel booking, ticketing, and itinerary management.
• Advanced Amadeus proficiency — Strong command of reservations, ticketing, reissues, refunds, fare rules, and queue management.
• Marine fare expertise — Ability to handle seafarer fares, crew changes, last‑minute bookings, and port‑based travel logistics.
• 24/7 shift flexibility — Willingness and ability to work rotating shifts, including nights, weekends, and holidays.
• Corporate travel knowledge — Familiarity with corporate travel policies, approval flows, and negotiated fares.
• Crisis handling skills — Ability to manage disruptions, cancellations, and urgent travel changes under pressure.
• Strong communication — Excellent written and verbal English; additional languages are an advantage.
• Attention to detail — High accuracy in ticketing, fare construction, and documentation.
• Customer service orientation — Professional, solution‑focused approach when dealing with global clients.
• Team collaboration — Ability to work effectively within a fast‑paced, multicultural environment.

Education and Qualifications:

• High school diploma or equivalent (Bachelor’s degree in Tourism, Hospitality, or related fields is a plus).
• Certification from a recognized travel and tourism program is preferred.

To apply, please click here: Travel Consultant

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at careers@csmcy.com.

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About Company

Columbia Shipmanagement LTD

Columbia has evolved into not only a ship management company but an integrated maritime, logistics, energy and leisure platform. The group offers a diverse portfolio of services within the leisure, lifestyle, cruise, super yacht, aviation and hospitality industries, and provides clients with the highest quality 360-degree turnkey service solutions. Columbia collaborates with partner companies to provide a wide range of additional services including catering, independent procurement services, waste management, impactful sustainability and ESG strategies, cutting-edge IT software development and aviation aircraft management. We have a wide network of offices all around the world, in Singapore, Greece, Germany, Japan and over 400 ships under management.