Job Title: Wellness Receptionist
Department: Wellness
Reports To: Head Wellness Receptionist; in their absence, to the Assistant Wellness Manager and then to the Wellness & Recreation Manager.
Location: Ararat – The Signature Collection
Job Type: Full-time
Job Profile:
The Wellness Receptionist is the first point of contact for our guests and plays a vital role in creating a welcoming, relaxing, and highly professional environment.
In this role, you will manage guest interactions, coordinate appointments, and support daily spa operations to ensure a seamless and exceptional wellness experience.
Job Description:
· Warmly welcome all guests upon arrival and departure with a professional and friendly approach
· Handle phone calls, emails, and in-person inquiries regarding Wellness & Spa services, pricing, and availability
· Guide guests in selecting treatments based on their needs and preferences
· Schedule, modify, and confirm appointments using spa booking systems
· Process payments, issue receipts, and maintain accurate transaction records
· Coordinate with therapists and spa team members to ensure smooth daily operations
· Address guest concerns promptly and escalate when necessary
· Promote spa services and retail products to enhance guest experience and revenue
· Prepare monthly inventory reports for professional and retail products
· Compile weekly and monthly KPI reports and wellness performance statistics
· Ensure compliance with hygiene, safety, and confidentiality standards
Person Specification:
· High school diploma or equivalent
· Previous experience in a front desk, receptionist, or guest service role within spa, salon, or hospitality environments
· Experience within a luxury hospitality or wellness setting will be considered an advantage
· Proficiency in booking or scheduling systems is considered an asset
· Exceptional communication, organizational, and multitasking abilities
· Impeccable attention to detail with a polished and professional appearance
· Ability to remain composed, efficient, and service-oriented in a fast-paced environment
· Fluency in English is required; additional languages are highly desirable
Work Environment:
· Fast-paced, guest-focused luxury hospitality setting
· Requires standing for extended periods
· Adherence to grooming and uniform standards
· Flexible working hours, including weekends and holidays
Benefits:
· An attractive remuneration package based on qualifications and experience
· 13th salary
· Career growth and development opportunities
· Comprehensive onboarding and training programs
· Opportunity to work in a high-end, 5-star hospitality environment
· Group-wide professional development opportunities
· Meals: One meal shall be provided per shift, in accordance with Company policy and operational arrangements.
· Employee Discounts: Discounts on F&B and Wellness services and facilities, in accordance with Company policy.
· Annual Leave: 22 working days per year
· Sick Leave: 3 paid days per year
All applications will be treated with strict confidentiality.
Interested candidates are invited to apply at careers@ararat.com.cy
Due to the high volume of applications, only shortlisted candidates will be contacted.
Applicants must be eligible to live and work in Cyprus in accordance with work permit regulations.
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