Job Description

About Us

At Nomads Properties, we specialize in providing exceptional hospitality and property management services for our guests and property owners. Our team is dedicated to delivering seamless stays, ensuring every detail is taken care of with professionalism and care. We are seeking a proactive Concierge & Operations Specialist (Late Shift) to join our team in a hybrid setup (office in Limassol + WFH) to support guest operations, manage property listings, optimize revenue, and assist with owner reporting.

Role Summary

As a Concierge & Operations Specialist, you will handle afternoon and evening guest communications, manage online booking platforms, assist with listing setup, and support revenue management strategies. Working in a hybrid model, you will serve as a primary contact point for guest inquiries, manage day-to-day operations across online sales channels, resolve active property issues, coordinate with ground teams, and support the preparation of monthly financial and operational reports for property owners.

Key Responsibilities

• Guest Support & Communication: Act as the main point of contact during afternoon/evening hours—answering incoming guest calls, responding promptly to messages across all platforms, and providing exceptional customer service throughout their stay.
• Problem Resolution: Swiftly address and resolve guest concerns, operational issues, or urgent inquiries (e.g., lockouts, maintenance requests) with a calm, solution-oriented approach.
• Operations & Task Coordination: Plan, assign, and coordinate daily workflows for housekeeping and maintenance subcontractors to guarantee flawless property turnover and timely repairs.
• Concierge Services: Assist guests with personalized requests, including booking transportation, local recommendations, restaurant reservations, and spa services.
• Listing Creation & OTA Management: Build, optimize, and maintain high-performing property listings across Airbnb, Booking.com, VRBO, and direct booking channels (writing descriptions, organizing photos, and updating amenity details).
• Revenue Management Support: Assist with dynamic pricing tools, adjust nightly rates and minimum stays based on market demand, and track competitor trends to maximize occupancy.
• Owner Reporting: Support the compilation, verification, and preparation of monthly performance, revenue, and expense reports for property owners.
• Property Manuals & Expense Tracking: Maintain up-to-date digital property manuals (Wi-Fi, utility shut-offs, check-in guides) and accurately record operational expenses in the invoicing ledger.

What We Offer

• Competitive Salary matching experience and skill set.
• 13th Salary 
• Annual Bonus based on Performance 
• Provident Fund scheme.
• Modern Hybrid Work Model (combining team collaboration at our Limassol office with remote work flexibility).
• Full training and ongoing operational support.
• Long-term career growth opportunities in a fast-expanding property management company.

Requirements

• Based in or near Limassol, Cyprus and able to work in a hybrid setup (office & home).
• Proven experience in hospitality, short-term rental management, or property administration (preferred).
• Strong written and verbal communication skills in English (Greek or other languages are a plus).
• High attention to detail, strong numerical/analytical skills for handling expense logs and reports.
• Reliable internet connection and dedicated space for remote work shifts.
• Ability to work 5 days per week, including weekends (with 1 weekday and 1 weekend day off).

How to Apply

Ready to join Nomads Properties? We’d love to hear from you!

Please submit your application by emailing your updated CV directly to nicolas@nomadsproperties.com.

When applying, please include "Concierge & Operations Specialist (Late Shift) – [Your Full Name]" in the email subject line, and feel free to include a brief introduction or summary of your relevant hospitality experience in the email body.

We look forward to reviewing your application!

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Nomads Properties