Job Description

Location: Larnaca, Cyprus (Office-based)
Sector: Fintech / Digital Operations / Compliance Support
Employment Type: Full-time

Working hours: 24-hour operations on a rotating shift basis, 5 days per week.

About Zenwave Services

Zenwave Services, based in Larnaca, Cyprus, is a next-generation technology partner delivering AI-powered digital operations, cloud-native infrastructure solutions, and professional back-office support to clients worldwide. We operate across fintech, compliance (KYC/KYB), payments processing, digital marketing, customer support, and end-to-end operational services. Our mission is to empower businesses with reliable back-office excellence through innovation, security, and efficiency.

Role Overview

As a Back-Office Agent at Zenwave Services, you will play a critical role in supporting daily operations related to compliance, onboarding, data processing, and internal coordination. This is an excellent opportunity for individuals who are detail-oriented, organized, and interested in building a career within fintech, compliance operations, and digital services.

You will work closely with cross-functional teams and contribute to maintaining the high operational standards required in regulated and data-driven environments.

Key Responsibilities

Compliance & Documentation

• Perform validation of KYC and KYB documents in line with internal procedures and regulatory standards.
• Conduct thorough checks to ensure accuracy, authenticity, and completeness of client documentation.
• Maintain organized, audit-ready records in compliance with regulatory and internal policies.

Account & Client Support

• Assist with client onboarding and account-opening processes.
• Communicate with internal teams and, when necessary, external partners to resolve documentation issues.
• Provide support during customer verification and review procedures.

Operations & Administration

• Ensure timely processing and handling of operational requests and documentation.
• Maintain proper digital filing systems and update records within internal databases.
• Contribute to improving efficiency in day-to-day back-office workflows.

Collaboration

• Work closely with compliance, operations, and support teams to ensure smooth processes and alignment.
• Support multilingual documentation and assist with translations where required (if applicable).

Quality & Performance

• Follow company procedures and service-level agreements to ensure consistency and reliability.
• Proactively identify errors or irregularities and escalate appropriately.
• Maintain confidentiality and integrity when handling sensitive data.

Skills & Competencies

• Diploma or University degree (Business, Finance or relevant experience in compliance, fintech, or administration will be considered as an advantage).
• Strong attention to detail and accuracy.
• Excellent written communication skills in English (additional languages are an advantage).
• Very good computer proficiency (Microsoft Office, Google Workspace, or similar tools).
• Knowledge of compliance or fintech processes is an advantage.
• Organized, reliable, and able to multitask effectively.
• Proactive, adaptable, and team-oriented.
• Willingness to learn and grow professionally.

Application Process:

At Zenwave Services, we provide a dynamic work environment that prioritizes work-life balance and take pride in our team spirit. As a people-driven organization, we are dedicated to the personal and professional development of our employees.

If this role interests you, please forward your CV to hr@gp-ca.com and mention in the Subject line: [ZW_BOA] and become part of a Company  that values your growth and well-being.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at p.psyllou@gp-ca.com.

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About Company

Zenwave Services Limited