Job Description

Job Purpose

Support the Internal Operations Manager in coordinating daily tasks, managing office operations, and handling the administration of support-related processes, including monitoring and updating support tickets.

Key Responsibilities

• Coordinate daily tasks, schedules, and follow-ups within the team.
• Monitor the support ticketing system, ensuring tickets are logged correctly and assigned promptly to the appropriate technical personnel.
• Track and follow up on open support tickets to ensure timely resolution.
• Communicate with clients for basic ticket confirmations or updates when required.
• Support the daily administrative needs of the office (e.g., supplies, courier arrangements, filing).
• Maintain organized internal records for operations and support.
• Provide ad hoc administrative support to other departments when needed.

Required Skills & Qualifications

• Good organizational and communication skills.
• Basic understanding of technical support workflows or willingness to learn.
• Comfortable working with software systems (support platforms, Excel, email).
• Fluent in Greek and English (written and verbal).
• Experience in administration or operations is preferred but not required.

KPIs / Success Metrics

• Timely and accurate administration of support tickets
• High coordination efficiency with technical support team
• Reduction in overdue/unattended tickets due to internal follow-up
• Smooth execution of daily administrative tasks
• Positive feedback from the Internal Operations Manager and department heads

Email: vacancies@easytech.com.cy

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at vacancies@easytech.com.cy.

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About Company

Easytech Solutions Ltd