Job Description

The Role:  

The Business Development Operations Coordinator is responsible for ensuring the smooth operation and efficiency of business development activities. This role will be pivotal in streamlining processes, coordinating training and onboarding, maintaining quality assurance, and managing key projects. The successful candidate will work closely with cross-functional teams and regional offices to support the delivery of business development objectives. 

The main responsibilities of the position include: 

• Assist in the development and implementation of standardized procedures for business development activities, continuously optimize processes, and document updates to relevant teams
• Support the development and optimization of standardized processes for business development activities within the Client Relations department 
• Coordinate onboarding and training programs, ensuring new team members are effectively integrated and up to date with products, procedures, and strategies 
• Act as a central point of contact for process updates, training materials, and project coordination, ensuring clear communication across teams and regions 
• Contribute to quality assurance practices by conducting reviews, gathering feedback, and supporting continuous improvement initiatives 
• Assist in the planning and execution of business development projects, ensuring timely delivery and alignment across cross-functional teams 
• Prepare and analyse reports on business development activities, training initiatives, and operational performance, providing actionable insights and recommendations 
• Support continuous improvement by identifying process and product enhancements based on data, feedback, and project outcomes 

Main requirements: 

• Degree in in Business Administration or in any Business-related field
• 2- 4 years of experience in business development, operations coordination, or a similar role
• Experience within fintech, tech financial services, crypto, neobanks, online gaming, or other high-growth digital platform industries will be considered an advantage
• Proven experience in supporting major customer growth engines (e.g. referral-based ecosystems, loyalty programs, etc.)
• Excellent communication and interpersonal skills
• Excellent project management and coordination skills
• Detail-oriented with strong analytical and problem-solving abilities
• Ability to work collaboratively with diverse teams
• Strong interest in or experience leveraging AI tools and emerging technologies to accelerate process optimisation and improve operational efficiency
• Very good oral and written communication skills in English
• Proficiency in Microsoft Office Suite and project management software 

Benefit from: 

• Attractive remuneration package plus performance related reward
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities  

All applications will be treated with strict confidentiality! 

How to Apply

Please visit our website www.xm.com/careers to submit your online application for this position. 

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About Company

XM

XM is a leading international FinTech company, committed to shaping the future of online trading through innovative solutions. Established in 2009, XM has grown exponentially with a global team of over 1400 employees around the world. Headquartered in Cyprus, XM also operates from offices in Greece, UK, UAE, USA, South Africa, and Uruguay. Guided by its core values, Big. Fair. Human., XM consistently ranks as a top-rated workplace, having received Platinum accreditation from Investors In People, alongside consistent recognition as one of the top Best Workplaces™. 

If you're a motivated and passionate professional eager to contribute and grow, we welcome you to explore our current job openings and apply to be part of a team where your potential can truly shine. www.xm.com/careers