Job Description

The Role

As a Customer Support Agent, you will be responsible for managing inbound customer queries and delivering excellent service through clear and effective email communication. You will also support outbound initiatives aimed at improving player satisfaction, account management, and overall customer experience.

This is a great opportunity for someone who is proactive, detail-oriented, and eager to grow within a rapidly scaling company.

Key Responsibilities - Customer Support

·         Respond promptly and professionally to inbound customer emails

·         Handle a wide range of customer queries including:

·         Bonus and promotions

·         Payments and transactions

·         Account registration and verification

·         Technical issues

·         Provide clear, accurate, and helpful information to resolve customer concerns

Key Responsibilities - Customer Experience

·         Perform outbound tasks to improve player engagement and account management

·         Identify recurring customer issues and provide feedback to internal teams

·         Ensure all communications reflect company tone, professionalism, and brand values

·         Maintain accurate records of customer interactions within support systems

Requirements - Essential

·         Previous Customer Support or Account Management experience

·         Excellent written communication skills in English and German

·         Ability to work effectively in a fast-paced, high-volume environment

·         Strong problem-solving skills and attention to detail

·         Proactive mindset with a drive to improve processes and customer experience

Requirements - Desirable

·         Experience in social gaming, online gaming, or gambling industries

·         Experience working with customer support platforms

·         German language skills

Working Schedule

·         Full-time position

·         5 working days per week on a rolling rota, including weekend coverage

·         9-hour working day, including a 1-hour lunch break

Benefits

·         Competitive salary

·         13th salary payment

·         21 days annual leave

·         Opportunity to grow within a rapidly expanding gaming company

·         Supportive and collaborative team environment

If you are interested please send your CV to sophie@riverano.com

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at sophie@riverano.com.

Soft Skills

Technical Skills

Job Categories

About Company

Riverano Limited