The Role
As a Customer Support Agent, you will be responsible for managing inbound customer queries and delivering excellent service through clear and effective email communication. You will also support outbound initiatives aimed at improving player satisfaction, account management, and overall customer experience.
This is a great opportunity for someone who is proactive, detail-oriented, and eager to grow within a rapidly scaling company.
Key Responsibilities - Customer Support
· Respond promptly and professionally to inbound customer emails
· Handle a wide range of customer queries including:
· Bonus and promotions
· Payments and transactions
· Account registration and verification
· Technical issues
· Provide clear, accurate, and helpful information to resolve customer concerns
Key Responsibilities - Customer Experience
· Perform outbound tasks to improve player engagement and account management
· Identify recurring customer issues and provide feedback to internal teams
· Ensure all communications reflect company tone, professionalism, and brand values
· Maintain accurate records of customer interactions within support systems
Requirements - Essential
· Previous Customer Support or Account Management experience
· Excellent written communication skills in English and German
· Ability to work effectively in a fast-paced, high-volume environment
· Strong problem-solving skills and attention to detail
· Proactive mindset with a drive to improve processes and customer experience
Requirements - Desirable
· Experience in social gaming, online gaming, or gambling industries
· Experience working with customer support platforms
· German language skills
Working Schedule
· Full-time position
· 5 working days per week on a rolling rota, including weekend coverage
· 9-hour working day, including a 1-hour lunch break
Benefits
· Competitive salary
· 13th salary payment
· 21 days annual leave
· Opportunity to grow within a rapidly expanding gaming company
· Supportive and collaborative team environment
If you are interested please send your CV to sophie@riverano.com
Interested candidates are kindly requested to send their CV to the HR Manager at sophie@riverano.com.
