Job Description

Duties & Responsibilities:

• Follow-up with prospects and existing customers regarding open estimates/quotes.
• Monitor new signups and guide new clients through service activation and first use.
• Ensure new clients understand their services, the client portal and how to reach support.
• Carry out scheduled follow-ups with existing clients to check satisfaction and spot issues early.
• Propose upgrades, add-ons and cross-sell opportunities based on each client’s services and usage.
• Identify clients at risk of leaving (e.g. reduced usage, repeated complaints, upcoming non-renewals) and take action to retain them.
• Keep client records, notes and sales opportunities up to date in the CRM.
• Assist with onboarding and supporting resellers and partners when required.

Moreover, the ideal candidate should:

• Respect and maintain as confidential all information or data relating to the Company’s operations and ensure that the disclosure of any such information is not permitted.
• Perform his/her duties in good faith and ensure the compliance of the Company’s activities with the relevant legislation.
• Follow the staff regulations and set an example.
• Perform any other duties as decided by his/her supervisors.
• Be responsible for his/her tasks and ensure valid deadlines are set and met.

Required Qualifications:

• 1-3+ years of experience in customer success, account management, sales support or a related role (hosting/IT/SaaS experience is a strong advantage).
• Basic understanding of VPS, dedicated servers, networking or cloud services, and willingness to build in-depth knowledge of the Company’s products.
• Ability to explain technical services in simple terms and match them to client needs.
• Confident communicator by phone, email and chat, comfortable with outbound client contact.
• Excellent interpersonal and relationship-management skills; experience with CRM systems and other task/project management software.
• Highly organised, proactive, with strong attention to detail.
• Fluent in English (written and spoken).

Additional Benefits:

• 13th Salary
• Hybrid Work: 2 days remote, 3 days in-office (after 6-month probation)
• Annual Performance Bonus
• Half-day Off on your Birthday
• Opportunities for further education, professional development and certifications

How to Apply

Please send your C.V. to careers@netshop-isp.com.cy or contact +35724250808 (Mon-Fri 08:30 - 17:00).

Soft Skills

Technical Skills

Job Categories

About Company

S.S. NetShop Internet Services Ltd