Job Description

Customer Support Officer

Our client, a service company providing services to an FX start-up, is currently seeking a Customer Support Officer to join its growing team. The Customer Support Officer will be responsible for delivering high-quality customer support to clients across all communication channels. The role ensures timely resolution of client requests, coordination with internal teams, and promotion of the Company's services.

Key Responsibilities:

• The Employee shall perform, among others, the following duties and responsibilities:
• Provide support to customers via telephone, email, and live chat
• Resolve client queries and provide assistance when required
• Act as liaison between clients, customer service, and back-office operations
• Provide support to Account Managers
• Ensure all client requests are processed in a timely manner without delays
• Provide high-quality customer support during account opening and throughout the lifecycle of the trading account
• Promote the Company's services
• Draft and monitor daily reports and complete tasks assigned by the Head of Department or Management
• Implement the Company's Internal Regulations and procedures
• Additional tasks as may be reasonably assigned and within the scope of the role
• Authorized to resolve customer requests and escalate complex issues to management when required.

Qualifications:

• Previous experience in customer support within the FX Industry or similar will be considered an advantage
• Strong communication and problem-solving skills
• Excellent customer service orientation
• Fluent English (additional languages are an advantage)
• Good computer literacy
• Ability to work shifts (Monday–Friday, 08:00–20:00)
• Weekends on rotation (08:00 - 17:00)

Benefits:

• Private health insurance
• 21 days annual leave & 5 days sick leave
• Learning & certification budget
• Employee recognition rewards
• Quarterly team events
• Team coffee and snacks

To apply follow this link: https://lscareerstudio.careers-page.com/jobs/1f1ea1ff-5b2f-4165-aeb9-f536a4507084

How to Apply

To apply follow this link: https://lscareerstudio.careers-page.com/jobs/1f1ea1ff-5b2f-4165-aeb9-f536a4507084

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About Company

LS Career Studio

LS Career Studio is a boutique recruitment consultancy brand operated by Loustylo Partners Ltd, a Cyprus-registered Private Employment Agency (Licence No. 580), based in Limassol.

We are built on a people-first philosophy, where individuals are not viewed as resources but as professionals with unique potential. Our approach focuses on meaningful, intentional recruitment, aiming to align the right person with the right role at the right time.

We specialise in professional, executive, and specialist placements across financial and legal services, corporate and regulated industries, construction and real estate, hospitality, and technology.

At LS Career Studio, we do not operate at scale. We work with depth and care, investing time to understand both clients and candidates to ensure genuine alignment and long-term success. Our success is measured not by volume, but by the quality of connections we create and the impact of each placement.

Website: https://lscareerstudio.careers-page.com/
Open Application: https://lscareerstudio.careers-page.com/open-application