To deal with guest requirements in a courteous, charming, and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all resort facilities.
Applicant's Main Duties
Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.).
Ensure the highest standards of guest care is maintained.
Provide a friendly, efficient, and courteous service always.
Operate relevant switchboard, call center and reservations software as per all Front Office related activities.
Excellent personal presentation always.
Applicant's Main Qualifications
Minimum 2 years of experience, preferably in a 4* or 5* hotel.
Fluency in English; knowledge of other languages is a plus (preferably German or Russian or Arabic).
Knowledge of several hotel management software programs is an advantage.
Applicant's Main Capabilities & Values
Excellent communication and people skills.
Organizational and multitasking abilities.
Professionalism / Responsibility and team spirit.
Critical thinking and Results orientation.
Enthusiastic, friendly & self-motivated personality eager to learn, develop and be part of a growing team.
Benefits & Conditions
Excellent conditions and friendly working environment.
Salary: €1,350 - €1,700 gross (depending on experience).