Job Description

Leonardo Hotels & Resorts Mediterranean is currently recruiting for the position of Guest Relations Officer at The GrandResort Limited Edition by Leonardo Hotels.

Duties & Responsibilities

• Coordinate with the Animator to design a Guest Entertainment Program that meets guests’ needs (e.g. excursions, boat trips, cocktail parties, art exhibitions, competitions, film evenings, etc.)
• Escort educational groups during hotel tours and provide relevant information materials
• Assist with guest weddings when required
• Maintain the Tour Operators counter in a clean and organised condition and distribute information leaflets from the CTO
• Update all information boards with necessary announcements, including staff boards outside the restaurant
• Provide a warm, natural welcome and farewell to all hotel guests
• Assist guests with enquiries and resolve minor issues that may arise
• Advise guests on how to enjoy their stay and explain hotel facilities (Guest Welcome Handbook)
• Handle guest complaints and queries when necessary
• Maintain a record of guest suggestions
• Process guest questionnaires and prepare weekly guest satisfaction reports
• Ensure guests’ birthdays and anniversaries are acknowledged according to procedures, in coordination with the Front Office Manager, F&B Manager, and Head of Housekeeping

Qualification Requirements

• Diploma from a Hotel School
• Pleasant personality
• Previous experience in a relevant position

We would be more than happy to receive your CV through direct application.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at hr@leonardohotelscyprus.com.

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HAWAII HOTELS LTD