Job Description

Passenger Service Agents – Larnaca & Paphos Airports 

Part-Time / Full-Time  

 

Swissport Cyprus has been providing ground handling, cargo and executive aviation services at Larnaca and Paphos airports since May 2008. These include activities like the movement of the aircraft, baggage handling as well as check-in and gate services. Swissport is the world‘s leading independent provider of airport ground services and air cargo handling, operating in six continents, 46 countries and 294 airports. 

 

Why we need you:

Every flight’s journey begins long before take-off, and you are the face of that journey. As a Passenger Service Agent, you ensure passengers feel welcomed, informed, and ready for their travels. Your dedication and attention to detail are vital to our mission of delivering exceptional ground services. You’ll play a key role in keeping operations smooth, passengers delighted, and flights on time.  

 

Here’s what you’ll be doing: 

You’ll be the go-to person for travellers, assisting them from check-in to boarding and beyond. Whether they need help with their tickets, have questions about their flight, or require special assistance, you’ll deliver a seamless, memorable experience.  

 

Specifically, you’ll:  

• Welcome and check in passengers, ensuring all departure documentation is complete and verified.
• Issue boarding passes and manage baggage processing, including weighing and tagging.
• Handle inquiries, resolve customer complaints, and provide support during flight disruptions.
• Facilitate the boarding process, including making public announcements and ensuring a safe jetway operation.
• Manage passenger flow, guide and escort passengers through airport facilities
• Manage delayed, lost, or damaged baggage cases, providing follow-up and resolution.
• Deliver personalized assistance to VIP passengers and unaccompanied minors. 

 

You need these qualifications:

• You have a high school diploma or equivalent. College/ University Degree or equivalent is an advantage.
• You have good communication skills in English and Greek.
• You’re passionate about customer service.
• You’re computer literate.
• You’re flexible and can work various shifts, including nights, weekends, and holidays. 

 

It would be nice if:

While not required, the following would make you an even better fit: 

• You speak additional languages beyond English and Greek.
• You’ve worked in aviation, or another fast-paced customer service role. 

 

What we offer:

At Swissport, we reward dedication and excellence. You’ll enjoy: 

• Competitive pay, including paid overtime and a 13th salary.
• Double pay and an extra day off for public holidays.
• A dynamic, supportive work environment.
• Continuous training and career development opportunities. 

 

Join Us:

If this opportunity excites you, send your CV to cy.careers@swissport.com with the subject line: LCA/PAX for Larnaca or PFO/PAX for Paphos. For more information you can contact 24008796 (for Larnaca) or 26007242 (for Paphos). 

 

Due to high application volumes, only shortlisted candidates will be contacted. Your personal data will only be used for recruitment purposes. 

 

Equal Employment Opportunity Statement:

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at cy.careers@swissport.com.

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About Company

Swissport Cyprus Ltd

Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million tonnes of cargo. With a workforce of around 61,000 personnel, Swissport is active at more than 280 stations in 48 countries across five continents, and generates annual consolidated operating revenue of EUR 2.7 billion.