Job Description

Job Description

 

We are seeking a professional, friendly, and customer-focused Hotel Receptionist to join our hospitality team. As the first point of contact for guests, you will play an important role in creating a welcoming and positive experience from arrival to departure.

 

Key Responsibilities:

• Be part of the Front of House Team team and perform on going front desk duties.
• Welcome guests and assist with check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Answer phone calls, emails, and guest inquiries promptly and professionally
• Respond to guests' needs and requests and resolve issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Provide information about hotel services, local attractions, and amenities
• Handle guest requests, complaints, and payments efficiently
• Coordinate with housekeeping and maintenance teams to ensure smooth daily operations
• Maintain accurate guest records and follow hotel policies and procedures
• Provide an optimal level of service and hospitality to the guests by acting as the point of reference for tenants or owners who need assistance or information.

Requirements:

• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Good organizational and multitasking skills
• Basic computer knowledge (MS Office) and familiarity with reservation systems (Theova UHS) is an advantage
• Outstanding customer services skills, professional verbal & written communication skills in Greek, and English. Any other language knowledge is a plus.
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Previous experience in hospitality or reception is essential

What We Offer:

• Very attractive competitive package, €1350 - €1700 
• 13th Salary
• Paid Annual holiday leaves.
• Bonuses based on performance.
• Be a part of a pleasant and friendly working environment.

 

Interested candidates can apply for the job by emailing their CV at gm@sveltosgroup.com 

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at gm@sveltosgroup.com.

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About Company

Sveltos Estates Ltd (The Ciao Stelio Deluxe Hotel)

One of the finest Deluxe Boutique Hotels in Cyprus. Located by the sea, at the renowned Mackenzie Beach in Larnaka, just 2km away from the town centre, the illustrious Palm Tree Promenade and only 4km away from Larnaka International Airport. The ideal choice when visiting Larnaka, whether you are travelling for business or leisure. It offers impeccable hospitality, a relaxing atmosphere, as well as breathtaking views of the Mediterranean.