Job Description

As a Port Agency Operator at Waypoint Port Services, you will be responsible for ensuring the seamless, efficient, and high‑quality delivery of port agency and husbandry services through contracted sub‑agents. The role is critical in safeguarding the interests of vessel owners, operators, masters, and crew, while optimizing turnaround time, cost control, and service quality during each port call.

 

Key Responsibilities

• Pre‑plan vessel arrivals and all activities required for each port call
• Assign vessels to contracted sub‑agents and confirm readiness prior to arrival
• Ensure all pre‑arrival arrangements are completed accurately and on time
• Supervise port and husbandry activities during the vessel’s stay to ensure smooth execution
• Monitor and record all services performed to ensure accurate final disbursement accounting
• Oversee and support effective communication between sub‑agents and vessel principals
• Provide operational support and coordination to sub‑agents as required
• Follow up on statements of account, disbursements, and outstanding funds related to assigned vessels
• Drive consistent service quality and performance from sub‑agents
• Build and maintain strong, professional relationships with sub‑agents
• Identify opportunities for operational improvement and increased revenue generation
• Prepare regular activity updates reflecting vessel movements and operational performance

 

Qualifications & Experience

• Fluency in English and the local language, both written and spoken
• Relevant experience in the shipping, port agency, or maritime services industry is preferred
• Valid driving licence and clean police conduct record
• Comfortable using modern IT tools and mobile technology
• Availability to work outside standard office hours when operationally required

 

Skills & Competencies

• Strong operational coordination and organizational skills
• Excellent interpersonal and customer relationship management abilities
• Clear, confident, and effective communication across multiple stakeholders
• Ability to multitask, prioritize, and perform under pressure
• High attention to detail with a strong sense of accountability
• Proactive, reliable, and results‑oriented mindset
• Ability to work independently and take initiative
• Professional, disciplined, and service‑driven approach

 

If you are interested please send your CV to natalie.pellenz@waypointports.com

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at natalie.pellenz@waypointports.com.

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About Company

Waypoint Port Services

Waypoint Port Services Ltd. was established in July 2014 in Cyprus, with owned Port Agency offices in Singapore, Hong Kong, Republic of Korea, Indonesia, Panama, The Netherlands, Brazil, Ghana, Cyprus, India, China and Switzerland. We work hard to ensure the quickest possible vessel turnarounds, fast and accurate information and to protect our Customers from the vagaries of the modern day trading and shipping environment. Our Customers receive the best possible solutions to all their logistical and information problems before their vessel reaches its destination and during the vessel’s stay in port. And we strive to do so continuously in a professional and expert manner by providing tailor made information and dedicated solutions.